Examining the influence of AI event strength on employee performance outcomes: Roles of AI rumination, AI-supported autonomy, and felt obligation for constructive change

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-01-16 DOI:10.1016/j.ijhm.2025.104111

Jing Yi Bai , Tzung Cheng TC Huan , Aliana Man Wai Leong , Jian Ming Luo , Daisy X.F. Fan

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引用次数: 0

Abstract

Although previous research has examined the effects of adopting artificial intelligence (AI)-empowered service robots in the hospitality industry, these robots’ effects on employees’ performance outcomes have generally been overlooked. By integrating event system theory with theory of cognitive–affective processing systems, we classified deploying service robots at work as a high-strength event and investigated the effect of AI event strength on employees’ adaptive performance through cognitive and affective processes and the moderating effects of AI-supported autonomy. We conducted a study of 508 employees at leading integrated resorts in Macau and found that AI event strength results in employee AI rumination and felt obligation for constructive change (FOCC) with countervailing effects on job crafting and, subsequently, their adaptive performance. Meanwhile, AI-supported autonomy strengthened the serial indirect relationship between AI event strength on adaptive performance through FOCC but weakened this indirect relationship via AI rumination. Our research highlighted the mechanisms involved in employee proactivity and adaptability in responding to AI.

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研究人工智能事件强度对员工绩效结果的影响：人工智能反思的作用，人工智能支持的自主性，以及建设性变革的感觉义务

虽然之前的研究已经研究了在酒店业采用人工智能（AI）服务机器人的影响，但这些机器人对员工绩效结果的影响通常被忽视。通过将事件系统理论与认知-情感处理系统理论相结合，我们将部署服务机器人归类为高强度事件，并通过认知和情感过程研究了人工智能事件强度对员工适应性绩效的影响，以及人工智能支持的自主性的调节作用。我们对澳门领先综合度假村的508名员工进行了一项研究，发现人工智能事件强度会导致员工对人工智能的反思，并感到有义务进行建设性变革（FOCC），从而对工作制定以及随后的适应性表现产生抵消作用。同时，AI支持的自主性通过FOCC强化了AI事件强度与自适应绩效之间的一系列间接关系，但通过AI反刍削弱了这种间接关系。我们的研究强调了员工在应对人工智能时的主动性和适应性所涉及的机制。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.