Partnering With Patients to Improve a Multidisciplinary Sexual Dysfunction Program: A Survey of Patient Experience at a Single Institution.

Abstract

Background Sexual dysfunction is highly prevalent. The Loyola University Medical Center Sexual Wellness Program (LU-SWP), a multidisciplinary program, uses a biopsychosocial and educational model to collaborate with patients in their treatment. Objective This study aims to examine the reported satisfaction scores for the LU-SWP and its activities based on a patient survey completed at the end of the program. Patient involvement Patients of the LU-SWP completed surveys gauging their opinions on presentations given and techniques used during the 6-week program. These surveys aided in program adjustments that increased patient-centeredness. Methods It is a retrospective assessment of patient satisfaction scores of the LU-SWP from 2014 to 2020. Results Eighty-five of the 90 participants completed the survey, giving a 94% response rate. The mean age of the participants in this program was 49.8 years (SD = 13.768). The mean program satisfaction score was 8.51 (SD = ±1.43). Conclusions Because of this study, patient satisfaction scores aided in updating aspects of the LU-SWP. The scores give patients a voice in their care and allow previous patients to act as advocates for future patients.