Push-Pull Motivators and Perceived Health Care Quality on Remote Health Management Intentions-Evidence From the Indian Internet Population.

IF 1.2 4区医学 Q4 HEALTH CARE SCIENCES & SERVICES

Quality Management in Health Care Pub Date : 2024-12-26 DOI:10.1097/QMH.0000000000000495

Pradheep Bright Helen, Hansa Lysander Manohar

{"title":"Push-Pull Motivators and Perceived Health Care Quality on Remote Health Management Intentions-Evidence From the Indian Internet Population.","authors":"Pradheep Bright Helen, Hansa Lysander Manohar","doi":"10.1097/QMH.0000000000000495","DOIUrl":null,"url":null,"abstract":"Background and objectives: Hospitals offered remote health care services to enable seamless and safe execution of health care operations during the pandemic while ensuring all stakeholders' quality of life and well-being. We explore various push and pull motivational factors that can influence customers' intentions to adopt remote health care services. We also examine the mediating role of perceived health care quality in light of their hedonic experience during the pandemic.Methods: We develop our conceptual framework based on push-pull motivational theory and investigate remote health management intentions. We carried out a case study in a multispecialty hospital in India. We collected data from 482 internet users who accessed their remote services during the pandemic, and we performed statistical analysis.Results: Our findings show the push and pull motivators significantly influencing internet populations' remote health management intentions. The results also highlight the mediation of perceived health care quality between push factors and remote health management intentions.Conclusions: The push-pull motivators significantly regulate remote health care intentions among the internet population. Technologists and researchers must address these factors while introducing future remote services to widen adoption. This is one of the pioneering studies investigating people's remote health care intentions post-pandemic.","PeriodicalId":20986,"journal":{"name":"Quality Management in Health Care","volume":" ","pages":""},"PeriodicalIF":1.2000,"publicationDate":"2024-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Quality Management in Health Care","FirstCategoryId":"3","ListUrlMain":"https://doi.org/10.1097/QMH.0000000000000495","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"HEALTH CARE SCIENCES & SERVICES","Score":null,"Total":0}

引用次数: 0

Abstract

Background and objectives: Hospitals offered remote health care services to enable seamless and safe execution of health care operations during the pandemic while ensuring all stakeholders' quality of life and well-being. We explore various push and pull motivational factors that can influence customers' intentions to adopt remote health care services. We also examine the mediating role of perceived health care quality in light of their hedonic experience during the pandemic.

Methods: We develop our conceptual framework based on push-pull motivational theory and investigate remote health management intentions. We carried out a case study in a multispecialty hospital in India. We collected data from 482 internet users who accessed their remote services during the pandemic, and we performed statistical analysis.

Results: Our findings show the push and pull motivators significantly influencing internet populations' remote health management intentions. The results also highlight the mediation of perceived health care quality between push factors and remote health management intentions.

Conclusions: The push-pull motivators significantly regulate remote health care intentions among the internet population. Technologists and researchers must address these factors while introducing future remote services to widen adoption. This is one of the pioneering studies investigating people's remote health care intentions post-pandemic.

查看原文本刊更多论文

推拉激励因素与远程健康管理意愿的感知卫生保健质量——来自印度互联网人口的证据。

背景和目标：医院提供远程卫生保健服务，以便在大流行期间无缝、安全地执行卫生保健业务，同时确保所有利益攸关方的生活质量和福祉。我们探讨了影响客户采用远程医疗服务意愿的各种推拉激励因素。我们还根据他们在大流行期间的享乐体验，研究了感知卫生保健质量的中介作用。方法：建立基于推拉动机理论的概念框架，并对远程健康管理意向进行调查。我们在印度的一家多专科医院进行了案例研究。我们收集了大流行期间访问远程服务的482名互联网用户的数据，并进行了统计分析。结果：我们的研究结果显示，推和拉激励因素显著影响互联网人群的远程健康管理意愿。结果还强调了感知卫生保健质量在推动因素与远程健康管理意愿之间的中介作用。结论：推拉激励因素对互联网人群的远程医疗意愿有显著调节作用。技术人员和研究人员必须解决这些因素，同时引入未来的远程服务以扩大采用范围。这是调查人们在大流行后远程医疗意愿的开创性研究之一。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Quality Management in Health Care HEALTH CARE SCIENCES & SERVICES-

CiteScore

1.90

自引率

8.30%

发文量

108

期刊介绍： Quality Management in Health Care (QMHC) is a peer-reviewed journal that provides a forum for our readers to explore the theoretical, technical, and strategic elements of health care quality management. The journal''s primary focus is on organizational structure and processes as these affect the quality of care and patient outcomes. In particular, it: -Builds knowledge about the application of statistical tools, control charts, benchmarking, and other devices used in the ongoing monitoring and evaluation of care and of patient outcomes; -Encourages research in and evaluation of the results of various organizational strategies designed to bring about quantifiable improvements in patient outcomes; -Fosters the application of quality management science to patient care processes and clinical decision-making; -Fosters cooperation and communication among health care providers, payers and regulators in their efforts to improve the quality of patient outcomes; -Explores links among the various clinical, technical, administrative, and managerial disciplines involved in patient care, as well as the role and responsibilities of organizational governance in ongoing quality management.