Verbal Deescalation Training: An Initiative to Increase Confidence in the Newly Graduated Nurse.

Abstract

Verbal deescalation training is lacking in nurse residency programs. This results in inability to mediate violent events, increased staff injury, and decreased job satisfaction. Training in verbal deescalation promotes confidence, satisfaction, and safety. Nurses participated in didactic and simulated verbal deescalation training resulting in an increase in verbal deescalation confidence of 1.6 on a 1-10 Likert scale. Meaningful verbal deescalation training increases confidence and could reduce workplace violence as well as improve workplace safety and job satisfaction.