COVID-19 health communication strategies for older adults: Chatbots and traditional media.

IF 2.1 4区医学 Q3 MEDICINE, RESEARCH & EXPERIMENTAL

Advances in Clinical and Experimental Medicine Pub Date : 2024-12-16 DOI:10.17219/acem/195242

Robert Olszewski, Klaudia M Watros, Jakub Brzeziński, Jakub Owoc, Małgorzata Mańczak, Tomasz Targowski, Krzysztof Jeziorski

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引用次数: 0

Abstract

Background: The coronavirus disease 2019 (COVID-19) pandemic has significantly accelerated the development and use of new healthcare technologies. While younger individuals may have been able to quickly embrace virtual advancements, older adults may still have different needs in terms of health communication.

Objectives: To identify areas of interest and preferred sources of information related to the COVID-19 pandemic among older adults and to verify their eHealth competencies.

Material and methods: The study was conducted between February 2022 and July 2022. It included listeners from the University of the Third Age (U3A) and younger students. Both groups received information about the HealthBuddy+ chatbot, a questionnaire that addressed respondents' interests about COVID-19, and the PL-eHEALS (eHealth Literacy Scale) questionnaire to measure their eHealth competencies.

Results: There were 573 participants in the study (U3A listeners - 303 participants, median age: 73 years (interquartile range (IQR): 69-77); young adult students - 270, median age: 24 years (IQR: 23-24). The primary source of information about COVID-19 for older adults was television (84.5%), and for younger adults, internet (84.4%). Among the older adults, only 17% ever interacted with a chatbot (younger adults - 78% respectively), and 19% considered it a trustworthy source of information on COVID-19 compared to 79% of younger respondents. Older adults and younger adults in our study were most interested in COVID-19 treatment methods (45.5% and 69.3%, respectively), symptoms of the disease (36.6% and 35.2%, respectively) and chronic diseases coexisting with COVID-19 (35.0% and 51.5%, respectively). However, their eHealth competencies were generally low (median (Me): 34; IQR: 30-39) compared to younger adults (Me: 42; IQR: 40-47).

Conclusions: Health education for older adults should be appropriately tailored to their current needs and differentiated. The level of eHealth competencies of older adults suggests that much work remains to narrow the gap between the eHealth competencies of the younger and older generations.

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COVID-19 针对老年人的健康传播策略：聊天机器人和传统媒体。

背景：2019 年冠状病毒病（COVID-19）大流行大大加速了新医疗保健技术的开发和使用。虽然年轻人可能能够迅速接受虚拟技术的进步，但老年人在健康传播方面可能仍有不同的需求：目的：确定老年人对 COVID-19 大流行感兴趣的领域和首选的信息来源，并验证他们的电子健康能力：研究在 2022 年 2 月至 2022 年 7 月期间进行。研究对象包括老年大学（U3A）的听众和年轻学生。两组受访者都收到了关于HealthBuddy+聊天机器人的信息、一份针对受访者对COVID-19的兴趣的调查问卷以及PL-eHEALS（电子健康素养量表）调查问卷，以衡量他们的电子健康能力：共有 573 人参与了研究（U3A 听众 - 303 人，年龄中位数：73 岁（四分位数间距 (IQR)：69-77）；青年学生 - 270 人，年龄中位数：24 岁（四分位数间距 (IQR)：23-24）。老年人获取 COVID-19 信息的主要来源是电视（84.5%），年轻人则是互联网（84.4%）。在老年人中，只有 17% 的人与聊天机器人进行过互动（年轻人分别为 78%），19% 的人认为聊天机器人是 COVID-19 信息的可靠来源，而年轻人的这一比例为 79%。在我们的研究中，老年人和年轻人对 COVID-19 治疗方法（分别为 45.5% 和 69.3%）、疾病症状（分别为 36.6% 和 35.2%）以及与 COVID-19 同时存在的慢性疾病（分别为 35.0% 和 51.5%）最感兴趣。然而，他们的电子健康能力普遍较低（中位数（Me）：34；IQR：30-33）：中位数（Me）：34；IQR：30-39）：结论：针对老年人的健康教育应适当满足他们当前的需求，并有所区别。老年人的电子健康能力水平表明，要缩小年轻一代和老一代人在电子健康能力方面的差距，还有很多工作要做。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Advances in Clinical and Experimental Medicine MEDICINE, RESEARCH & EXPERIMENTAL-

CiteScore

3.70

自引率

4.80%

发文量

153

审稿时长

6-12 weeks

期刊介绍： Advances in Clinical and Experimental Medicine has been published by the Wroclaw Medical University since 1992. Establishing the medical journal was the idea of Prof. Bogumił Halawa, Chair of the Department of Cardiology, and was fully supported by the Rector of Wroclaw Medical University, Prof. Zbigniew Knapik. Prof. Halawa was also the first editor-in-chief, between 1992-1997. The journal, then entitled "Postępy Medycyny Klinicznej i Doświadczalnej", appeared quarterly. Prof. Leszek Paradowski was editor-in-chief from 1997-1999. In 1998 he initiated alterations in the profile and cover design of the journal which were accepted by the Editorial Board. The title was changed to Advances in Clinical and Experimental Medicine. Articles in English were welcomed. A number of outstanding representatives of medical science from Poland and abroad were invited to participate in the newly established International Editorial Staff. Prof. Antonina Harłozińska-Szmyrka was editor-in-chief in years 2000-2005, in years 2006-2007 once again prof. Leszek Paradowski and prof. Maria Podolak-Dawidziak was editor-in-chief in years 2008-2016. Since 2017 the editor-in chief is prof. Maciej Bagłaj. Since July 2005, original papers have been published only in English. Case reports are no longer accepted. The manuscripts are reviewed by two independent reviewers and a statistical reviewer, and English texts are proofread by a native speaker. The journal has been indexed in several databases: Scopus, Ulrich’sTM International Periodicals Directory, Index Copernicus and since 2007 in Thomson Reuters databases: Science Citation Index Expanded i Journal Citation Reports/Science Edition. In 2010 the journal obtained Impact Factor which is now 1.179 pts. Articles published in the journal are worth 15 points among Polish journals according to the Polish Committee for Scientific Research and 169.43 points according to the Index Copernicus. Since November 7, 2012, Advances in Clinical and Experimental Medicine has been indexed and included in National Library of Medicine’s MEDLINE database. English abstracts printed in the journal are included and searchable using PubMed http://www.ncbi.nlm.nih.gov/pubmed.