When feeling safe is not enough to voice: Is emotional energy the missing key?

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-12-03 DOI:10.1016/j.ijhm.2024.104007

Shashan Bao , Yidan Huang , Phillip M. Jolly

引用次数: 0

Abstract

Organizations often seek ways to motivate their employees to make positive contributions. Drawing on the proactive motivational model and social information processing (SIP) theory, this study aims to explore the effects of hotel employees’ emotional energy on supportive and constructive voice and the moderating role of psychological safety climate. The proposed model was tested using data collected from hospitality and tourism employees through Prolific (n = 390). The results indicate that emotional energy has a direct positive influence on supportive and constructive voice, and psychological safety climate moderates the relationship between emotional energy and constructive voice but not supportive voice. This research contributes to the voice behavior literature by looking at specific dimensions of voice behavior and provides additional empirical evidence for the proactive motivational model.

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当感觉安全不足以表达时：情感能量是缺失的关键吗？

组织经常寻求激励员工做出积极贡献的方法。本研究运用主动动机模型和社会信息加工（SIP）理论，探讨酒店员工情绪能量对支持性和建设性话语的影响以及心理安全气候的调节作用。使用从酒店和旅游业员工收集的数据（n = 390）对所提出的模型进行了测试。结果表明，情绪能量对支持性和建设性建言有直接的正向影响，心理安全气候对情绪能量与建设性建言的关系有调节作用，但对支持性建言没有调节作用。本研究通过观察建言的具体维度，为建言文献做出了贡献，并为主动动机模型提供了额外的经验证据。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.