User Experience of Different Groups in Social VR Applications: An Empirical Study Based on User Reviews

IF 4.5 2区计算机科学 Q1 COMPUTER SCIENCE, CYBERNETICS

IEEE Transactions on Computational Social Systems Pub Date : 2024-09-10 DOI:10.1109/TCSS.2024.3416208

Jiong Dong;Kaoru Ota;Mianxiong Dong

{"title":"User Experience of Different Groups in Social VR Applications: An Empirical Study Based on User Reviews","authors":"Jiong Dong;Kaoru Ota;Mianxiong Dong","doi":"10.1109/TCSS.2024.3416208","DOIUrl":null,"url":null,"abstract":"Social virtual reality (VR) applications provide a diverse and evolving ecosystem for different groups to socialize in VR. Understanding how people explore social VR applications is crucial for VR developers, such as designing social VR content. Previous work has focused on interviewing participants to study the user experience (UX) of social VR. However, the potential value of user reviews of social VR platforms is largely unexplored. In this article, we collect 105 757 user reviews of nine social VR applications from two digital distribution platforms (Steam and Oculus) to study the impact of social VR on people by in-depth analysis of reviews related to avatars, harassment, and physical reactions of different groups. We observe that players prefer avatar customization, and social VR applications are suitable places for some groups, such as lesbian, gay, bisexual, transgender, queer (LGBTQ). However, there are also many complaints from players about harassment and bullying in these social VR applications. Our findings highlight potential design implications of social VR applications for creating more friendly and fulfilling social VR experiences for users.","PeriodicalId":13044,"journal":{"name":"IEEE Transactions on Computational Social Systems","volume":"11 6","pages":"7133-7145"},"PeriodicalIF":4.5000,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IEEE Transactions on Computational Social Systems","FirstCategoryId":"94","ListUrlMain":"https://ieeexplore.ieee.org/document/10670703/","RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMPUTER SCIENCE, CYBERNETICS","Score":null,"Total":0}

引用次数: 0

Abstract

Social virtual reality (VR) applications provide a diverse and evolving ecosystem for different groups to socialize in VR. Understanding how people explore social VR applications is crucial for VR developers, such as designing social VR content. Previous work has focused on interviewing participants to study the user experience (UX) of social VR. However, the potential value of user reviews of social VR platforms is largely unexplored. In this article, we collect 105 757 user reviews of nine social VR applications from two digital distribution platforms (Steam and Oculus) to study the impact of social VR on people by in-depth analysis of reviews related to avatars, harassment, and physical reactions of different groups. We observe that players prefer avatar customization, and social VR applications are suitable places for some groups, such as lesbian, gay, bisexual, transgender, queer (LGBTQ). However, there are also many complaints from players about harassment and bullying in these social VR applications. Our findings highlight potential design implications of social VR applications for creating more friendly and fulfilling social VR experiences for users.

查看原文本刊更多论文

社交VR应用中不同群体的用户体验：基于用户评论的实证研究

社交虚拟现实（VR）应用为不同群体在VR中进行社交提供了一个多样化和不断发展的生态系统。了解人们如何探索社交VR应用对VR开发者来说至关重要，比如设计社交VR内容。之前的工作主要集中在采访参与者来研究社交VR的用户体验（UX）。然而，社交VR平台的用户评论的潜在价值在很大程度上尚未得到开发。在本文中，我们从两个数字发行平台（Steam和Oculus）收集了9个社交VR应用的105 757个用户评论，通过对不同群体的虚拟形象、骚扰和身体反应相关评论进行深入分析，研究社交VR对人们的影响。我们观察到玩家更喜欢自定义角色，社交VR应用适合某些群体，如女同性恋、男同性恋、双性恋、变性人、酷儿（LGBTQ）。然而，也有很多玩家抱怨这些社交VR应用中的骚扰和欺凌行为。我们的研究结果强调了社交VR应用在为用户创造更友好、更充实的社交VR体验方面的潜在设计含义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

IEEE Transactions on Computational Social Systems Social Sciences-Social Sciences (miscellaneous)

CiteScore

10.00

自引率

20.00%

发文量

316

期刊介绍： IEEE Transactions on Computational Social Systems focuses on such topics as modeling, simulation, analysis and understanding of social systems from the quantitative and/or computational perspective. "Systems" include man-man, man-machine and machine-machine organizations and adversarial situations as well as social media structures and their dynamics. More specifically, the proposed transactions publishes articles on modeling the dynamics of social systems, methodologies for incorporating and representing socio-cultural and behavioral aspects in computational modeling, analysis of social system behavior and structure, and paradigms for social systems modeling and simulation. The journal also features articles on social network dynamics, social intelligence and cognition, social systems design and architectures, socio-cultural modeling and representation, and computational behavior modeling, and their applications.