A heuristic evaluation of a pharmacy surveillance information system.

IF 3.3 3区 医学 Q2 MEDICAL INFORMATICS
Reza Abbasi, Mehrdad Farzandipour, Habiballah Rahimi, Yang Gong, Ehsan Nabovati
{"title":"A heuristic evaluation of a pharmacy surveillance information system.","authors":"Reza Abbasi, Mehrdad Farzandipour, Habiballah Rahimi, Yang Gong, Ehsan Nabovati","doi":"10.1186/s12911-024-02786-8","DOIUrl":null,"url":null,"abstract":"<p><strong>Introduction: </strong>The pharmacy surveillance information system (PSIS) is intended to manage the dispensing practice of under-controlled drugs and substances. We designed and developed a PSIS for the first time in a developing country. This study aimed to evaluate the usability of this system using a heuristic evaluation method before the pilot implementation in outpatient pharmacies.</p><p><strong>Materials and methods: </strong>The study was conducted in 2022 during the development of a pharmacy surveillance information system. Five evaluators examined the system using Nielson's heuristic evaluation method. The detected usability problems were categorized into 10 Nielson's usability principles, and their severity was calculated.</p><p><strong>Results: </strong>In total, 91 unique usability problems were identified. The most detected usability problems were minor (60%). The \"consistency and standard\" (31%), \"aesthetic and minimalist design\" (28%), and \"match between system and the real world\" (12%) were the most frequent problems. Also, the \"flexibility and efficiency of use\" (mean = 2.9), \"error prevention\" (2.85), and \"user control and freedom\" (2.8) were the most severe problems.</p><p><strong>Conclusion: </strong>The study has identified the most common and severe usability issues of an information system. It is important for the system developers to address these issues as it can significantly improve users' trust and satisfaction. Therefore, all the identified usability problems were resolved before the system was implemented.</p>","PeriodicalId":9340,"journal":{"name":"BMC Medical Informatics and Decision Making","volume":"24 1","pages":"374"},"PeriodicalIF":3.3000,"publicationDate":"2024-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11619703/pdf/","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"BMC Medical Informatics and Decision Making","FirstCategoryId":"3","ListUrlMain":"https://doi.org/10.1186/s12911-024-02786-8","RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MEDICAL INFORMATICS","Score":null,"Total":0}
引用次数: 0

Abstract

Introduction: The pharmacy surveillance information system (PSIS) is intended to manage the dispensing practice of under-controlled drugs and substances. We designed and developed a PSIS for the first time in a developing country. This study aimed to evaluate the usability of this system using a heuristic evaluation method before the pilot implementation in outpatient pharmacies.

Materials and methods: The study was conducted in 2022 during the development of a pharmacy surveillance information system. Five evaluators examined the system using Nielson's heuristic evaluation method. The detected usability problems were categorized into 10 Nielson's usability principles, and their severity was calculated.

Results: In total, 91 unique usability problems were identified. The most detected usability problems were minor (60%). The "consistency and standard" (31%), "aesthetic and minimalist design" (28%), and "match between system and the real world" (12%) were the most frequent problems. Also, the "flexibility and efficiency of use" (mean = 2.9), "error prevention" (2.85), and "user control and freedom" (2.8) were the most severe problems.

Conclusion: The study has identified the most common and severe usability issues of an information system. It is important for the system developers to address these issues as it can significantly improve users' trust and satisfaction. Therefore, all the identified usability problems were resolved before the system was implemented.

求助全文
约1分钟内获得全文 求助全文
来源期刊
CiteScore
7.20
自引率
5.70%
发文量
297
审稿时长
1 months
期刊介绍: BMC Medical Informatics and Decision Making is an open access journal publishing original peer-reviewed research articles in relation to the design, development, implementation, use, and evaluation of health information technologies and decision-making for human health.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信