A heuristic evaluation of a pharmacy surveillance information system.

IF 3.3 3区 医学 Q2 MEDICAL INFORMATICS
Reza Abbasi, Mehrdad Farzandipour, Habiballah Rahimi, Yang Gong, Ehsan Nabovati
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Abstract

Introduction: The pharmacy surveillance information system (PSIS) is intended to manage the dispensing practice of under-controlled drugs and substances. We designed and developed a PSIS for the first time in a developing country. This study aimed to evaluate the usability of this system using a heuristic evaluation method before the pilot implementation in outpatient pharmacies.

Materials and methods: The study was conducted in 2022 during the development of a pharmacy surveillance information system. Five evaluators examined the system using Nielson's heuristic evaluation method. The detected usability problems were categorized into 10 Nielson's usability principles, and their severity was calculated.

Results: In total, 91 unique usability problems were identified. The most detected usability problems were minor (60%). The "consistency and standard" (31%), "aesthetic and minimalist design" (28%), and "match between system and the real world" (12%) were the most frequent problems. Also, the "flexibility and efficiency of use" (mean = 2.9), "error prevention" (2.85), and "user control and freedom" (2.8) were the most severe problems.

Conclusion: The study has identified the most common and severe usability issues of an information system. It is important for the system developers to address these issues as it can significantly improve users' trust and satisfaction. Therefore, all the identified usability problems were resolved before the system was implemented.

药房监控信息系统的启发式评价。
简介:药房监控信息系统(PSIS)旨在管理不受管制的药物和物质的调剂实践。我们首次在发展中国家设计和开发了PSIS。本研究的目的是在门诊药房试点实施前,采用启发式评估法对该系统的可用性进行评估。材料与方法:本研究于2022年在某药房监控信息系统开发期间进行。五名评估人员使用尼尔森的启发式评估方法检查了该系统。将检测到的可用性问题分为10个尼尔森可用性原则,并计算其严重程度。结果:总共确定了91个独特的可用性问题。大多数检测到的可用性问题都是次要的(60%)。“一致性和标准”(31%)、“美学和极简设计”(28%)和“系统与现实世界是否匹配”(12%)是最常见的问题。此外,“使用的灵活性和效率”(平均= 2.9)、“防止错误”(2.85)和“用户控制和自由”(2.8)是最严重的问题。结论:该研究确定了信息系统中最常见和最严重的可用性问题。对于系统开发人员来说,解决这些问题非常重要,因为它可以显著提高用户的信任和满意度。因此,所有确定的可用性问题在系统实现之前都得到了解决。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.20
自引率
5.70%
发文量
297
审稿时长
1 months
期刊介绍: BMC Medical Informatics and Decision Making is an open access journal publishing original peer-reviewed research articles in relation to the design, development, implementation, use, and evaluation of health information technologies and decision-making for human health.
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