Human Development via Microlearning to Improve Nurse Engagement and Patient Experience

Abstract

Nurse engagement and patient experience suffered at the height of the pandemic. To deliver excellence in patient care, healthcare organizations will need to refuel and sustain employees’ emotional well-being and, at the same time, provide employees with tools and techniques for reconnecting with purpose and improving patient experience. Virtua Health had rapid and remarkable improvements in both nurse engagement and patient experience scores after partnering with Practicing Excellence® to deploy microlearning content around connection, collaboration, and leadership. This approach enabled organization-wide, evidence-based, application-oriented skill building that effectively served as a catalyst for transformational improvements in nurse engagement and patient experience.