Adopting Additive Manufacturing in After-Sales: Developing a Typology of Corrective, Preventive, and Anticipatory Approaches

IF 11.2 2区管理学 Q1 MANAGEMENT

Journal of Business Logistics Pub Date : 2024-11-27 DOI:10.1111/jbl.70000

Robin Kabelitz-Bock, Kai Hoberg, Johannes Meuer

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Abstract

Manufacturing firms face complex after-sales challenges, including spare part shortages. While additive manufacturing (AM) offers a solution by minimizing costs and complexity, not all firms adopt AM equally, and research on differences in AM adoption in the context of spare part shortages is surprisingly scarce. To close this knowledge gap, we apply the awareness-motivation-capability (AMC) perspective. Our comparative case study of AM applications in 17 firms identifies three approaches how firms adopt AM—the corrective, preventive, and anticipatory approach. We find that the specific configuration of contextual factors related to a spare part shortage determines the approach firms follow. Using the AMC perspective, we discover and explain why firms differ in adopting AM despite suitable spare part characteristics and similar contexts. Through uniquely analyzing spare part shortages, our study contributes to AM research by challenging the assumption that economic justification is the sole driver of AM adoption and instead revealing that it is a context-dependent process, with awareness and motivation serving as critical yet underexplored antecedents.

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在售后服务中采用增材制造技术：制定纠正、预防和预期方法类型学

制造企业面临着复杂的售后挑战，包括备件短缺。虽然快速成型制造（AM）可以最大限度地降低成本和复杂性，从而提供一种解决方案，但并非所有企业都同样采用快速成型制造，而且有关备件短缺情况下采用快速成型制造的差异的研究少得令人吃惊。为了填补这一知识空白，我们采用了意识-动机-能力（AMC）视角。我们对 17 家企业的 AM 应用进行了比较案例研究，确定了企业采用 AM 的三种方法--纠正性、预防性和预期性方法。我们发现，与备件短缺相关的环境因素的具体配置决定了企业所采用的方法。利用 AMC 的视角，我们发现并解释了为什么尽管备件特征相同、背景相似，但企业在采用 AM 方面却存在差异。通过对备件短缺的独特分析，我们的研究挑战了经济理由是采用 AM 的唯一驱动力这一假设，并揭示了这是一个依赖于情境的过程，而意识和动机是关键的前因，但却未得到充分探索，从而为 AM 研究做出了贡献。

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来源期刊

Journal of Business Logistics MANAGEMENT-

CiteScore

14.40

自引率

14.60%

发文量

期刊介绍： Supply chain management and logistics processes play a crucial role in the success of businesses, both in terms of operations, strategy, and finances. To gain a deep understanding of these processes, it is essential to explore academic literature such as The Journal of Business Logistics. This journal serves as a scholarly platform for sharing original ideas, research findings, and effective strategies in the field of logistics and supply chain management. By providing innovative insights and research-driven knowledge, it equips organizations with the necessary tools to navigate the ever-changing business environment.