EVALUATION OF THE FUNCTIONAL CHARACTERISTICS OF THE UNIVERSAL HEALTHCARE PROGRAM BY MEDICAL PERSONNEL IN TBILISI.

Abstract

The working conditions of healthcare professionals are constantly exposed to excessive physical and emotional overload and stress. the dynamics of the level of job satisfaction play an important role, directly affecting labor efficiency. Aim: The paper aims to determine the level of satisfaction of medical staff with the state program of universal health care in Tbilisi and its regions. Methods: the study was conducted in outpatient and hospital institutions of Tbilisi and the regions, 207 randomly selected medical personnel aged 18 to 70 were interviewed. The interviewees were from the clinics in Tbilisi and the medical staff employed in both the outpatient and inpatient sectors of the "Regional Health Center Results: When asked whether there are factors that hinder the implementation of the public health program in terms of impeccable patient care, the vast majority of medical personnel employed in both sectors, 89% responded that they do exist and are due to the inferiority of the public health care program (exceptional diagnoses, lack of laboratory and instrumental research). On the question of which component, you think needs to be improved/changed following the universal healthcare program, most of the medical staff employed in the outpatient clinic (60%) consider the simplification of the payment procedures, while the hospital sector considers more awareness about the services and procedures. 40% of the medical staff employed in the outpatient clinic indicated that the relationship with private insurance companies is more useful and easier, and 71% of the medical staff employed in the hospital sector considered cooperation with the state program of universal health care to be preferable Conclusion: • Implementation of a universal healthcare system improved access to medical services and satisfaction of medical personnel. • Medical staff satisfaction is significantly higher in the hospital sector than in the outpatient sector. • The research outcomes can be used to increase the job satisfaction of doctors in medical institutions.