ESG practices through the lens of employees in hospitality: Insights from employee-generated data

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-11-08 DOI:10.1016/j.ijhm.2024.103992

Zhuo Li , Panagiotis Stamolampros , Xuefeng Zhao

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引用次数: 0

Abstract

Environmental, social, and governance (ESG) practices are garnering increased attention from hospitality companies, accompanied by a notable rise in awareness and expectations from key stakeholders. Nevertheless, research exploring how internal stakeholders perceive ESG initiatives and how such perceptions affect them is still scarce. This paper attempts to shed light on this area by analyzing 195,530 employee online reviews from 4182 U.S. hotel companies over 15 years. We measure employees’ perceptions of ESG practices by constructing a novel ESG lexicon using a word-embedding approach. Our results reveal that (a) employees’ perceived ESG practices increase gradually over the years, (b) perceived ESG practices are higher among current (vs. former) employees and managers (vs. non-managers), and increase with organizational tenure, (c) perceived ESG practices are related to higher job satisfaction and lower employee turnover, with organizational tenure and position level moderating these relationships.

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从酒店业员工的视角看 ESG 实践：从员工生成的数据中获得启示

环境、社会和治理（ESG）实践越来越受到酒店业公司的关注，主要利益相关者的意识和期望也显著提高。然而，探索内部利益相关者如何看待环境、社会和治理措施以及这种看法如何影响他们的研究仍然很少。本文试图通过分析美国 4182 家酒店公司 15 年来 195,530 篇员工在线评论来揭示这一领域。我们采用词嵌入法构建了一个新颖的 ESG 词库，以此来衡量员工对 ESG 实践的看法。我们的研究结果表明：（a）员工感知到的环境、社会和公司治理实践随着时间的推移逐渐增加；（b）现任员工（与前任员工相比）和经理（与非经理相比）感知到的环境、社会和公司治理实践较高，并且随着组织任期的增加而增加；（c）感知到的环境、社会和公司治理实践与较高的工作满意度和较低的员工流失率相关，组织任期和职位级别调节了这些关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.