Legal status and refugees' perceptions of institutional justice: The role of communication quality

IF 6.1 1区管理学 Q1 PUBLIC ADMINISTRATION

Public Administration Review Pub Date : 2024-11-12 DOI:10.1111/puar.13898

Emily Frank, Anton Nivorozhkin

引用次数: 0

Abstract

What factors influence refugees' perceptions of justice in bureaucratic institutions? As global migration movements draw increasing attention, migrants' experiences as constituents in destination countries merit further research. Drawing evidence from the 2018 survey of refugees participating in the German Socio-Economic Panel, this article examines the role of legal status in shaping perceptions of justice at government offices. Our findings highlight a stark contrast: refugees with unstable legal statuses often perceive bureaucratic proceedings as less just compared to those with firmer legal standings. However, refugees' perceptions of a more positive encounter their encounters with street-level bureaucrats can act as a buffer against the negative effects of legal status on perceptions of justice at government offices. These insights underscore a pressing policy implication: asylum procedures, currently marked by ambiguity and delays, could benefit significantly from enhanced communication quality on the part of street-level bureaucrats.

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法律地位与难民对制度公正的看法：沟通质量的作用

哪些因素会影响难民对官僚机构公正性的看法？随着全球移民运动日益受到关注，移民作为目的地国选民的经历值得进一步研究。本文从2018年参与德国社会经济小组（German Socio-Economic Panel）的难民调查中汲取证据，研究了法律地位在塑造政府部门公正观念中的作用。我们的研究结果凸显了一个鲜明的对比：与法律地位较稳固的难民相比，法律地位不稳定的难民往往认为官僚程序不够公正。然而，难民认为他们与街道官僚的接触更积极，这可以缓冲法律地位对政府部门公正感的负面影响。这些洞察力强调了一个紧迫的政策含义：目前以模棱两可和拖延为特点的庇护程序，可以从街头官僚提高沟通质量中大大受益。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Administration Review PUBLIC ADMINISTRATION-

CiteScore

15.10

自引率

10.80%

发文量

130

期刊介绍： Public Administration Review (PAR), a bi-monthly professional journal, has held its position as the premier outlet for public administration research, theory, and practice for 75 years. Published for the American Society for Public Administration,TM/SM, it uniquely serves both academics and practitioners in the public sector. PAR features articles that identify and analyze current trends, offer a factual basis for decision-making, stimulate discussion, and present leading literature in an easily accessible format. Covering a diverse range of topics and featuring expert book reviews, PAR is both exciting to read and an indispensable resource in the field.