Exploring Digitalization, Resilience, and Sustainability Challenges in the Cargo Transportation and Logistics Industry Through Topic Modeling and Empirical Evidence in the Aftermath of COVID-19

Abstract

The COVID-19 pandemic has resulted in unprecedented disruptions, making the planning and management of cargo transportation and logistics challenging. The growth of e-commerce has added considerable pressure to logistics capacities, while the lack of contingency planning and unclear information about the situation has made accessing necessary supplies difficult. In our research, we have developed an approach that combines topic modeling analysis, semistructured expert interviews for empirical data collection, and the concept of a theory of change. This approach aims to identify critical areas of concern, determine short- and long-term mitigation measures for each identified critical area for establishing stability and interpretive mechanisms through digital technologies, and propose practical solutions for establishing resilient supply chains through a robust supply chain framework. Our comprehensive approach provides an accurate assessment of the challenges faced by the industry, highlights the critical areas of concern, and offers practical solutions for the post-COVID-19 cargo transportation and logistics industry.