Restaurant resilience: A qualitative study of resilience, adaptability, and innovation of the Alabama restaurant industry during the COVID-19 pandemic

IF 15.6 1区管理学 Q1 BUSINESS

Journal of Innovation & Knowledge Pub Date : 2024-10-01 DOI:10.1016/j.jik.2024.100583

Mark Traynor, Emmanuella Owens, Sorcha O'Neill, Imran Rahman

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引用次数: 0

Abstract

The COVID-19 pandemic had a profound impact on the restaurant industry in Alabama. This qualitative study examines how Alabama restaurants demonstrated resilience and adaptability across three distinct phases of the pandemic, including the period of unrestricted activities, offering a new perspective. The findings highlight significant operational, financial, and labor-related difficulties faced during these phases. Key strategies include operational adjustments, technology integration, and strategic financial management. The study underscores the critical role of technology in maintaining customer connections and adapting service models during disruptions. It introduces a conceptual model that offers valuable contingency plans for operational innovation and resilience, helping restaurants manage crises effectively. Additionally, the research emphasizes the crucial role of government financial support in the survival and recovery of restaurants during the pandemic. The study enriches the existing literature by providing insights into the post-recovery impact of COVID-19 on the restaurant sector.

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餐饮业的复原力：关于 COVID-19 大流行期间阿拉巴马州餐饮业复原力、适应力和创新力的定性研究

COVID-19 大流行对阿拉巴马州的餐饮业产生了深远影响。本定性研究探讨了阿拉巴马州的餐饮业如何在大流行病的三个不同阶段（包括活动不受限制的时期）表现出应变能力和适应能力，为我们提供了一个新的视角。研究结果强调了这些阶段所面临的重大运营、财务和劳动力相关困难。关键策略包括业务调整、技术整合和战略性财务管理。研究强调了技术在中断期间保持客户联系和调整服务模式方面的关键作用。研究引入了一个概念模型，为运营创新和恢复能力提供了有价值的应急计划，帮助餐厅有效管理危机。此外，研究还强调了政府财政支持在大流行病期间对餐馆生存和恢复的关键作用。本研究通过深入分析 COVID-19 对餐饮业恢复后的影响，丰富了现有文献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Innovation & Knowledge Multiple-

CiteScore

16.10

自引率

12.70%

发文量

118

审稿时长

37 days

期刊介绍： The Journal of Innovation and Knowledge (JIK) explores how innovation drives knowledge creation and vice versa, emphasizing that not all innovation leads to knowledge, but enduring innovation across diverse fields fosters theory and knowledge. JIK invites papers on innovations enhancing or generating knowledge, covering innovation processes, structures, outcomes, and behaviors at various levels. Articles in JIK examine knowledge-related changes promoting innovation for societal best practices. JIK serves as a platform for high-quality studies undergoing double-blind peer review, ensuring global dissemination to scholars, practitioners, and policymakers who recognize innovation and knowledge as economic drivers. It publishes theoretical articles, empirical studies, case studies, reviews, and other content, addressing current trends and emerging topics in innovation and knowledge. The journal welcomes suggestions for special issues and encourages articles to showcase contextual differences and lessons for a broad audience. In essence, JIK is an interdisciplinary journal dedicated to advancing theoretical and practical innovations and knowledge across multiple fields, including Economics, Business and Management, Engineering, Science, and Education.