AI trust divide: How recruiter-candidate roles shape tourism personnel decision-making

IF 10.4 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Annals of Tourism Research Pub Date : 2024-10-25 DOI:10.1016/j.annals.2024.103860

Jihao Hu , GuoQiong Ivanka Huang , IpKin Anthony Wong , Lisa C. Wan

引用次数: 0

Abstract

The artificial intelligence revolution has prompted tourism organizations to consider whether and how to use AI to improve efficiency and create value, particularly in areas such as personnel selection. Through five experimental studies (N = 2199), this paper first reveals that a trust divide exists between job candidates and recruiters in travel agencies. We then investigate how the consideration focus of personnel attributes mediates the impact of roles on trust through thought-listing (Study 1), mediation-by-moderation (Studies 2a & 2b), and self-reported measures (Study 3). To mitigate this misalignment, we examine the AI–human assemblage design and offer an optimal way to bridge the trust divide (Study 4). The current research extends motivated reasoning theory and provides novel insights into practice.

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人工智能的信任鸿沟：招聘者与应聘者的角色如何影响旅游人事决策

人工智能革命促使旅游机构考虑是否以及如何利用人工智能来提高效率和创造价值，尤其是在人员甄选等领域。本文通过五项实验研究（N = 2199），首先揭示了旅行社中求职者与招聘人员之间存在信任鸿沟。然后，我们通过思考列表（研究 1）、通过调节（研究 2a & 2b）和自我报告测量（研究 3）来研究人员属性的考虑重点如何调节角色对信任的影响。为了缓解这种错位，我们研究了人工智能与人类的组合设计，并提出了弥合信任鸿沟的最佳方法（研究 4）。目前的研究扩展了动机推理理论，并为实践提供了新的见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Annals of Tourism Research Multiple-

CiteScore

19.10

自引率

9.10%

发文量

135

审稿时长

42 days

期刊介绍： The Annals of Tourism Research is a scholarly journal that focuses on academic perspectives related to tourism. The journal defines tourism as a global economic activity that involves travel behavior, management and marketing activities of service industries catering to consumer demand, the effects of tourism on communities, and policy and governance at local, national, and international levels. While the journal aims to strike a balance between theory and application, its primary focus is on developing theoretical constructs that bridge the gap between business and the social and behavioral sciences. The disciplinary areas covered in the journal include, but are not limited to, service industries management, marketing science, consumer marketing, decision-making and behavior, business ethics, economics and forecasting, environment, geography and development, education and knowledge development, political science and administration, consumer-focused psychology, and anthropology and sociology.