Obliged to follow your command: examining how and when servant leadership affects service performance.

IF 1.7 4区医学 Q3 HEALTH POLICY & SERVICES

Journal of Health Organization and Management Pub Date : 2024-10-16 DOI:10.1108/JHOM-02-2024-0042

Hamna Asghar, Muhammad Mumtaz Khan, Syed Saad Ahmed

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引用次数: 0

Abstract

Purpose: This study is undertaken to explain how servant leadership affects employees' service performance through their felt obligation toward their leaders. Furthermore, the study explores how the relationship between felt obligation and service performance is moderated by performance pressure.

Design/methodology/approach: The data were collected from 312 manager-subordinate dyads working in private sector hospitals of Karachi. The data were analyzed through covariance-based structural equation modeling.

Findings: The study found that employees' performance is affected by servant leadership and felt obligation toward managers. Furthermore, the study found that felt obligation toward leader mediates the relationship between servant leadership and employees' performance. Finally, the study found that the relationship between felt obligation toward leader and employees' performance was not contingent upon perceived performance pressure.

Originality/value: The study confirms the mediating role of felt obligation toward leaders linking servant leadership to employees' service performance. The study also tests the moderating role of performance pressure influencing the relationship between relationship between felt obligation toward leaders and employees' service performance.

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服从命令义不容辞：研究仆人式领导如何以及何时影响服务绩效。

目的：本研究旨在解释仆人式领导是如何通过员工对领导的感觉义务来影响其服务绩效的。此外，本研究还探讨了绩效压力如何调节感受到的义务与服务绩效之间的关系：数据收集自卡拉奇私立医院的 312 个经理-下属二元组。数据通过基于协方差的结构方程模型进行分析：研究发现，员工的绩效受到仆人式领导和对管理者的义务感的影响。此外，研究还发现，对领导者的义务感会调节仆人式领导与员工绩效之间的关系。最后，研究发现，对领导者的义务感与员工绩效之间的关系并不取决于感知到的绩效压力：研究证实了对领导的义务感在仆人式领导与员工服务绩效之间的中介作用。该研究还检验了绩效压力对感受到的对领导的义务与员工服务绩效之间关系的调节作用。

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来源期刊

Journal of Health Organization and Management HEALTH POLICY & SERVICES-

CiteScore

3.20

自引率

7.10%

发文量

期刊介绍： ■International health and international organizations ■Organisational behaviour, governance, management and leadership ■The inter-relationship of health and public sector services ■Theories and practices of management and leadership in health and related organizations ■Emotion in health care organizations ■Management education and training ■Industrial relations and human resource theory and management. As the demands on the health care industry both polarize and intensify, effective management of financial and human resources, the restructuring of organizations and the handling of market forces are increasingly important areas for the industry to address.