Motivating employee voicing behavior in optimizing workplace generative ai adoption: The role of organizational listening

IF 4.1 3区管理学 Q2 BUSINESS

Public Relations Review Pub Date : 2024-10-03 DOI:10.1016/j.pubrev.2024.102509

Enzhu Dong , Haoyu Liu , Jo-Yun Li , Yeunjae Lee

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引用次数: 0

Abstract

Given the flourishing of artificial intelligence (AI), organizations are increasingly exploring ways to seamlessly incorporate novel technologies in the workplace. The emergence of generative AI has further propelled the transformation of a technology-led managerial era. This study aims to investigate the role of organizational listening during workplace generative AI training in helping employees adapt to and embrace generative AI adoption by voicing suggestions for its improvements. Within this framework, we examined the employees’ psychological adaptation process, focusing on perceived autonomy and competence through the lens of self-determination theory (SDT), as well as employee attitudes toward generative AI adoption. Results of an online survey with 500 full-time employees in the United States suggest that organizational listening was positively associated with employees’ perceived autonomy and competence, which in turn, boosted their positive attitudes toward workplace generative AI adoption. This, ultimately, leads to employee voicing behavior. Theoretical and practical implications of the findings are elaborated.

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在优化工作场所生成式 Ai 采用的过程中激励员工的发声行为：组织倾听的作用

随着人工智能（AI）的蓬勃发展，各组织越来越多地探索如何将新技术无缝融入工作场所。生成式人工智能的出现进一步推动了以技术为主导的管理时代的转型。本研究旨在探讨在工作场所的生成式人工智能培训中，组织倾听在帮助员工适应和接受生成式人工智能、提出改进建议方面所起的作用。在此框架内，我们研究了员工的心理适应过程，重点是通过自我决定理论（SDT）透视感知到的自主性和能力，以及员工对采用人工智能的态度。对美国 500 名全职员工进行在线调查的结果表明，组织倾听与员工感知到的自主性和能力呈正相关，这反过来又促进了员工对工作场所采用生成式人工智能的积极态度。这最终导致了员工的发声行为。本文阐述了研究结果的理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Relations Review Multiple-

CiteScore

8.00

自引率

19.00%

发文量

期刊介绍： The Public Relations Review is the oldest journal devoted to articles that examine public relations in depth, and commentaries by specialists in the field. Most of the articles are based on empirical research undertaken by professionals and academics in the field. In addition to research articles and commentaries, The Review publishes invited research in brief, and book reviews in the fields of public relations, mass communications, organizational communications, public opinion formations, social science research and evaluation, marketing, management and public policy formation.