The TDG Barometer: A Self-Assessment Tool to Integrate Quality in the Measurement of Tourism Destination Governance

IF 4.1 3区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Tourism Research Pub Date : 2024-10-10 DOI:10.1002/jtr.2774

Octavi Bono i Gispert, Salvador Anton Clavé, Martí Casadesús Fa

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Abstract

Despite the significance of governance, few instruments are available to assess its practices in tourist destinations. This research endeavors to address that gap by proposing the tourist destination governance barometer (TDG barometer), a measurement tool that includes all governance dimensions. The objective is to provide destination authorities with a self-assessment instrument that will enhance their understanding of governance practices and ultimately lead to improved management. The TDG barometer encompasses seven governance dimensions: participation, coherence, openness, effectiveness, responsibility, know-how/quality, and simplicity. Comprising 31 attributes, the model is designed to be consistent, holistic, intensive, weighted, referable, comparable, and easy to apply. The final version of the TDG barometer has undergone rigorous evaluation by a panel of experts. It has been tested in a national organization evaluated with the EFQM excellence management model. Notably, the TDG barometer can be integrated with the EFQM model, enhancing its utility and effectiveness in destination management.

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旅游目的地治理晴雨表：将质量纳入旅游目的地治理衡量的自我评估工具

尽管治理具有重要意义，但很少有工具可用于评估旅游目的地的治理实践。为弥补这一不足，本研究提出了旅游目的地治理晴雨表（TDG barometer）这一包含所有治理维度的测量工具。其目的是为旅游目的地管理机构提供一个自我评估工具，以增强其对治理实践的了解，并最终改善管理。目的地治理晴雨表包括七个治理维度：参与、连贯性、开放性、有效性、责任、专门技能/质量和简单性。该模型由 31 个属性组成，具有一致性、整体性、密集性、加权性、可参考性、可比性和易应用性。TDG 晴雨表的最终版本经过了专家小组的严格评估。它已在一个以 EFQM 卓越管理模式进行评估的国家组织中进行了测试。值得注意的是，TDG 晴雨表可以与 EFQM 模型相结合，从而提高其在目的地管理中的实用性和有效性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Tourism Research HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

9.00

自引率

4.30%

发文量

期刊介绍： International Journal of Tourism Research promotes and enhances research developments in the field of tourism. The journal provides an international platform for debate and dissemination of research findings whilst also facilitating the discussion of new research areas and techniques. IJTR continues to add a vibrant and exciting channel for those interested in tourism and hospitality research developments. The scope of the journal is international and welcomes research that makes original contributions to theories and methodologies. It continues to publish high quality research papers in any area of tourism, including empirical papers on tourism issues. The journal welcomes submissions based upon both primary research and reviews including papers in areas that may not directly be tourism based but concern a topic that is of interest to researchers in the field of tourism, such as economics, marketing, sociology and statistics. All papers are subject to strict double-blind (or triple-blind) peer review by the international research community.