Customer experiences with service robots in hotels: a review and research agenda

IF 11.9 1区管理学 Q1 BUSINESS

Journal of Hospitality Marketing & Management Pub Date : 2024-09-17 DOI:10.1080/19368623.2024.2403640

Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, Anubhav Mishra

引用次数: 0

Abstract

This study consolidates the limited research on real-life customer experiences with hotels that have integrated service robots (SR) grounded in the Usability, Social Acceptance, User experience, an...

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顾客对酒店服务机器人的体验：综述与研究议程

本研究从可用性、社会接受度、用户体验和用户体验的角度，整合了有限的研究成果，介绍了客户在酒店使用服务机器人（SR）的真实体验。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Hospitality Marketing & Management Multiple-

CiteScore

20.90

自引率

6.40%

发文量

期刊介绍： The Journal of Hospitality Marketing & Management serves as a peer-reviewed platform dedicated to advancing understanding, practice, and education in hospitality marketing and management. It strives to foster the development of knowledge and theory by promoting new ideas, models, approaches, and paradigms. Embracing a multifaceted approach that spans administrative disciplines, liberal arts, and social sciences, the journal disseminates knowledge through high-quality, peer-reviewed research papers, reports, and book reviews. It stands as a unique forum for the community of students, academics, and practitioners who share a common interest and commitment to the field of hospitality marketing and management.