Human-machine plan conflict and conflict resolution in a visual search task

IF 5.3 2区 计算机科学 Q1 COMPUTER SCIENCE, CYBERNETICS
Yunxian Pan , Jie Xu
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引用次数: 0

Abstract

With rapid technological development, humans are more likely to cooperatively work with intelligence systems in everyday life and work. Similar to interpersonal teamwork, the effectiveness of human-machine teams is affected by conflicts. Some human-machine conflict scenarios occur when neither the human nor the system was at fault, for example, when the human and the system formulated different but equally effective plans to achieve the same goal. In this study, we conducted two experiments to explore the effects of human-machine plan conflict and the different conflict resolution approaches (human adapting to the system, system adapting to the human, and transparency design) in a computer-aided visual search task. The results of the first experiment showed that when conflicts occurred, the participants reported higher mental load during the task, performed worse, and provided lower subjective evaluations towards the aid. The second experiment showed that all three conflict resolution approaches were effective in maintaining task performance, however, only the transparency design and the human adapting to the system approaches were effective in reducing mental load and improving subjective evaluations. The results highlighted the need to design appropriate human-machine conflict resolution strategies to optimize system performance and user experience.
视觉搜索任务中的人机计划冲突和冲突解决
随着技术的飞速发展,人类在日常生活和工作中更倾向于与智能系统合作。与人际团队合作类似,人机团队的效率也会受到冲突的影响。有些人机冲突发生时,人类和系统都没有过错,例如,人类和系统为实现同一目标制定了不同但同样有效的计划。在本研究中,我们进行了两次实验,以探讨计算机辅助视觉搜索任务中人机计划冲突和不同冲突解决方法(人适应系统、系统适应人和透明设计)的影响。第一个实验的结果表明,当冲突发生时,参与者在任务过程中的心理负担较重,表现较差,对辅助工具的主观评价较低。第二个实验表明,所有三种解决冲突的方法都能有效维持任务表现,然而,只有透明设计和人类适应系统的方法能有效减轻心理负担并改善主观评价。实验结果凸显了设计适当的人机冲突解决策略以优化系统性能和用户体验的必要性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies 工程技术-计算机:控制论
CiteScore
11.50
自引率
5.60%
发文量
108
审稿时长
3 months
期刊介绍: The International Journal of Human-Computer Studies publishes original research over the whole spectrum of work relevant to the theory and practice of innovative interactive systems. The journal is inherently interdisciplinary, covering research in computing, artificial intelligence, psychology, linguistics, communication, design, engineering, and social organization, which is relevant to the design, analysis, evaluation and application of innovative interactive systems. Papers at the boundaries of these disciplines are especially welcome, as it is our view that interdisciplinary approaches are needed for producing theoretical insights in this complex area and for effective deployment of innovative technologies in concrete user communities. Research areas relevant to the journal include, but are not limited to: • Innovative interaction techniques • Multimodal interaction • Speech interaction • Graphic interaction • Natural language interaction • Interaction in mobile and embedded systems • Interface design and evaluation methodologies • Design and evaluation of innovative interactive systems • User interface prototyping and management systems • Ubiquitous computing • Wearable computers • Pervasive computing • Affective computing • Empirical studies of user behaviour • Empirical studies of programming and software engineering • Computer supported cooperative work • Computer mediated communication • Virtual reality • Mixed and augmented Reality • Intelligent user interfaces • Presence ...
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