A micro-level model for crisis management in tourism destinations: An interdisciplinary approach

IF 2.6 3区 管理学 Q3 MANAGEMENT
Christin Khardani, Jürgen Schmude
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引用次数: 0

Abstract

Crisis management models aim to prevent, prepare and successfully overcome a crisis. The tourism industry is particularly prone to crises and thus requires adequate models to deal with crises and disasters. Several researchers developed crisis management models for tourism crises. As scholars call for a more holistic approach, this systematic literature review examines 25 crisis management models with organisational and tourism focus between 1979 and 2019 applicable to the tourism field. A textual narrative synthesis is used as methodological approach to analyse and understand the identified models, not only formally but also content-wise. The findings show that crisis terminology is not consistent, that the crisis lifecycle and crisis management processes are used disparately and that stakeholder involvement within the models is low. As a result, a new model for destination crisis management is created on a micro-level with aligned terms and phases.

旅游目的地危机管理的微观模型:跨学科方法
危机管理模式旨在预防、准备和成功克服危机。旅游业特别容易发生危机,因此需要适当的模式来应对危机和灾难。一些研究人员开发了针对旅游业危机的危机管理模式。由于学者们呼吁采用更全面的方法,本系统性文献综述研究了 1979 年至 2019 年期间适用于旅游领域的 25 种以组织和旅游为重点的危机管理模式。本文采用文本叙事综合法作为方法论,不仅从形式上,而且从内容上分析和理解所确定的模式。研究结果表明,危机术语并不一致,危机生命周期和危机管理流程的使用也不尽相同,利益相关者在模型中的参与度较低。因此,我们在微观层面上创建了一个新的目的地危机管理模式,并对术语和阶段进行了统一。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
5.40
自引率
12.90%
发文量
51
期刊介绍: The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.
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