Leading by Example: Supervisor Downward Feedback Seeking, Power Distance, and the Implications for the Feedback Environment

IF 3.1 3区经济学 Q2 BUSINESS

International Journal of Business Communication Pub Date : 2024-09-14 DOI:10.1177/23294884241277560

Shana Mertens, Eveline Schollaert

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Abstract

This study explores the relationship between supervisors’ feedback-seeking behavior (FSB) and (1) employees’ FSB and (2) employees’ perceptions of the feedback environment. It examines the moderating role of power distance perceptions in order to study FSB in high power distance contexts. Participants were asked to track feedback exchanges with their supervisor over a two-week period. Surveying 273 employees across 32 diverse organizations, the study reveals a positive correlation between supervisors’ FSB and employees’ FSB and their perceptions of the feedback environment. Employees seemed to mimic their supervisors’ seeking behaviors, emphasizing the importance of positive role modeling. Importantly, the relationship was more pronounced when power distance was high, indicating the significance of supervisors’ FSB in such contexts. The study challenges the traditional employee-centered perspective on FSB by focusing on FSB by individuals in leadership positions. Based on these findings, organizations can develop training interventions that encourage supervisors to model effective behaviors.

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以身作则：主管向下寻求反馈、权力距离以及对反馈环境的影响

本研究探讨了主管的反馈寻求行为（FSB）与（1）员工的反馈寻求行为（FSB）和（2）员工对反馈环境的感知之间的关系。为了研究高权力距离背景下的 FSB，本研究探讨了权力距离感知的调节作用。受试者被要求在两周内跟踪与其主管之间的反馈交流。该研究调查了 32 家不同组织的 273 名员工，结果显示，主管的 FSB 和员工的 FSB 与他们对反馈环境的感知之间存在正相关。员工似乎会模仿上司的寻求行为，这强调了正面榜样的重要性。重要的是，当权力距离较高时，这种关系更为明显，这表明在这种情况下，上司的 FSB 具有重要意义。本研究挑战了传统的以员工为中心的 FSB 观点，重点研究了处于领导地位的个人的 FSB。基于这些发现，企业可以制定培训干预措施，鼓励主管做出有效的行为示范。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business Communication Multiple-

CiteScore

7.70

自引率

14.30%

发文量

期刊介绍： The International Journal of Business Communication (IJBC) publishes manuscripts that contribute to knowledge and theory of business communication as a distinct, multifaceted field approached through the administrative disciplines, the liberal arts, and the social sciences. Accordingly, IJBC seeks manuscripts that address all areas of business communication including but not limited to business composition/technical writing, information systems, international business communication, management communication, and organizational and corporate communication. In addition, IJBC welcomes submissions concerning the role of written, verbal, nonverbal and electronic communication in the creation, maintenance, and performance of profit and not for profit business.