Measuring software engineer's contribution in practice: An industrial experience report

Abstract

Software engineers play a centric role throughout the software development lifecycle. Their activities directly impact the quality, performance, and successful delivery of software products, in particular for enterprises with an emphasis on high levels of quality assurance and timely delivery. Proper incentives that motivate software engineers are vital to secure and continuously improve development productivity and software quality. However, most existing research ignores the positive incentives for software engineers, especially industry‐oriented research. In addition, existing research largely relies on peer assessment and lacks objectivity and transparency. To this end, this study investigates the process of contribution measurement for software engineers in a global Information and Communications Technology (ICT) enterprise, to explore the practical experiences and significance of contribution measurement. We investigated the practices of contribution measurement through multiple methods, including archival analysis, interviews, and survey. A total of 22 software engineers were interviewed to understand the practical implementation process of measuring contributions and its impact on software processes as well as engineers. In addition, 74 responses to our questionnaire were collected and used for a comprehensive impact analysis on software engineers. The analysis results reveal five benefits for software development processes and four benefits for practitioners of contribution measurement in the studied enterprise. In addition, this study reports on the best practices of contribution measurement, such as team‐specific measurements, and provides a practical reference for researchers and organizations interested in studying or performing contribution measurement.