Rejecting a robot’s offer: An analysis of preference

IF 2.1 2区 文学 Q2 COMMUNICATION
Lucien Tisserand, Heike Baldauf-Quilliatre
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Abstract

Since the development of commercial robots dedicated to service or social encounters, there have been numerous appearances of such devices in public spaces or corporate buildings. However, their purpose might not be self-evident and the modalities for using it might not be self-explainable. Moreover, ‘talking’ to a robot that imitates a receptionist could raise practical problems, given the fact that ‘talk’ among humans is an interactional resource for performing actions that carry social dimensions. This paper focuses on the dimension of ‘preference organization’; specifically, offer rejections that are dispreferred among humans. Based on conversation analysis of human-robot interactions recorded in a university library, we examined 95 occurrences of how library users rejected offers of assistance initiated by a humanoid robot, Pepper. We identified three embodied rejection practices embedded in other courses of activity among groups of library users. Such practices show how users index their own orientation towards the transposition (or not) of human interactional norms that are borne with rejections as marked social moves.
拒绝机器人的提议偏好分析
自从开发出专门用于服务或社交场合的商用机器人以来,这类设备在公共场所或企业大楼中出现了无数次。然而,它们的目的可能并不明显,使用方式也可能无法自圆其说。此外,与模仿接待员的机器人 "交谈 "可能会引发实际问题,因为人与人之间的 "交谈 "是一种互动资源,用于执行具有社会意义的行动。本文的重点是 "偏好组织 "维度,具体来说,就是人类不喜欢的拒绝提议。基于对一所大学图书馆中记录的人类与机器人互动的对话分析,我们研究了 95 次图书馆用户如何拒绝人形机器人 Pepper 提出的帮助提议。我们在图书馆用户群体的其他活动中发现了三种嵌入式拒绝行为。这些做法显示了用户如何将自己对人类互动规范的取向(或不取向)与拒绝作为标志性的社会举动联系在一起。
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来源期刊
Discourse & Communication
Discourse & Communication COMMUNICATION-
CiteScore
3.30
自引率
5.30%
发文量
41
期刊介绍: Discourse & Communication is an international, peer-reviewed journal that publishes articles that pay specific attention to the qualitative, discourse analytical approach to issues in communication research. Besides the classical social scientific methods in communication research, such as content analysis and frame analysis, a more explicit study of the structures of discourse (text, talk, images or multimedia messages) allows unprecedented empirical insights into the many phenomena of communication. Since contemporary discourse study is not limited to the account of "texts" or "conversation" alone, but has extended its field to the study of the cognitive, interactional, social, cultural.
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