{"title":"How Lenny the bot convinces you that he is a person: Storytelling, affiliations, and alignments in multi-unit turns","authors":"Marc Relieu","doi":"10.1177/175048132411271437","DOIUrl":null,"url":null,"abstract":"This research delves into the world of conversation analysis, focusing on the unique conversational agent, Lenny. In contrast to most modern AI-based chatbots, Lenny employs a minimalistic approach, utilizing pre-recorded turns to engage with unsolicited callers and extend interactions. The study aims to dissect how Lenny’s long turns contribute to displaying ‘his’ personhood. By analyzing Lenny’s long turn in interaction, we uncover how it consolidates Lenny’s relatable character. Through analysis of a corpus of recorded interactions, the paper highlights the role of turn design in simulating human-like interactions. Ultimately, this research offers insights into the interplay between scripted content and human understanding in live conversations.","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":null,"pages":null},"PeriodicalIF":2.1000,"publicationDate":"2024-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Discourse & Communication","FirstCategoryId":"98","ListUrlMain":"https://doi.org/10.1177/175048132411271437","RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"COMMUNICATION","Score":null,"Total":0}
引用次数: 0
Abstract
This research delves into the world of conversation analysis, focusing on the unique conversational agent, Lenny. In contrast to most modern AI-based chatbots, Lenny employs a minimalistic approach, utilizing pre-recorded turns to engage with unsolicited callers and extend interactions. The study aims to dissect how Lenny’s long turns contribute to displaying ‘his’ personhood. By analyzing Lenny’s long turn in interaction, we uncover how it consolidates Lenny’s relatable character. Through analysis of a corpus of recorded interactions, the paper highlights the role of turn design in simulating human-like interactions. Ultimately, this research offers insights into the interplay between scripted content and human understanding in live conversations.
期刊介绍:
Discourse & Communication is an international, peer-reviewed journal that publishes articles that pay specific attention to the qualitative, discourse analytical approach to issues in communication research. Besides the classical social scientific methods in communication research, such as content analysis and frame analysis, a more explicit study of the structures of discourse (text, talk, images or multimedia messages) allows unprecedented empirical insights into the many phenomena of communication. Since contemporary discourse study is not limited to the account of "texts" or "conversation" alone, but has extended its field to the study of the cognitive, interactional, social, cultural.