Apologize or deny? How companies defend legitimacy of Wall street, Main street, and Market street after corporate misconduct

IF 8.3 2区管理学 Q1 BUSINESS

Corporate Social Responsibility and Environmental Management Pub Date : 2024-09-05 DOI:10.1002/csr.2951

Marc Oberhauser, Marcus Conrad, Dirk Holtbrügge

引用次数: 0

Abstract

The purpose of this study is to analyze which measures corporations use to defend legitimacy after conducting misconduct and how different stakeholders react to these legitimacy‐defending measures (LDMs). Drawing on legitimacy theory and the concept of thought worlds, we derive hypotheses for three stakeholder groups and two types of corporate misconduct (CM): social‐ and environmental‐related CM and product‐ and service‐related CM. These hypotheses are tested in a sample of 343 cases of CM. Data for these CM were hand‐collected from various corporate publications, newspapers, and websites. We find that investors, customers, and society respond differently to different LDMs and different types of CM. The study contributes a stakeholder‐ and CM‐differentiated approach to legitimacy theory and adds to the literature on corporate misconduct, corporate legitimacy, and stakeholder management.

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道歉还是否认？企业不当行为发生后，公司如何捍卫华尔街、主要街道和市场街道的合法性

本研究旨在分析企业在实施不当行为后会采取哪些措施来捍卫其合法性，以及不同利益相关者对这些捍卫合法性措施（LDMs）的反应。借鉴合法性理论和思想世界的概念，我们针对三个利益相关者群体和两类企业不当行为（CM）提出了假设：与社会和环境相关的企业不当行为以及与产品和服务相关的企业不当行为。这些假设在 343 个企业不当行为案例中得到了验证。这些企业失范行为的数据是从各种企业出版物、报纸和网站上手工收集的。我们发现，投资者、客户和社会对不同的 LDM 和不同类型的企业营销做出了不同的反应。本研究为合法性理论提供了一种利益相关者和企业行为差异化的方法，并为有关企业不当行为、企业合法性和利益相关者管理的文献增添了新的内容。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Corporate Social Responsibility and Environmental Management Multiple-

CiteScore

17.20

自引率

16.30%

发文量

189

期刊介绍： Corporate Social Responsibility and Environmental Management is a journal that publishes both theoretical and practical contributions related to the social and environmental responsibilities of businesses in the context of sustainable development. It covers a wide range of topics, including tools and practices associated with these responsibilities, case studies, and cross-country surveys of best practices. The journal aims to help organizations improve their performance and accountability in these areas. The main focus of the journal is on research and practical advice for the development and assessment of social responsibility and environmental tools. It also features practical case studies and evaluates the strengths and weaknesses of different approaches to sustainability. The journal encourages the discussion and debate of sustainability issues and closely monitors the demands of various stakeholder groups. Corporate Social Responsibility and Environmental Management is a refereed journal, meaning that all contributions undergo a rigorous review process. It seeks high-quality contributions that appeal to a diverse audience from various disciplines.