Green inclusive leadership and hospitality employees’ green service innovative behavior in the Chinese hospitality context: The roles of basic psychological needs and employee traditionality

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-09-12 DOI:10.1016/j.ijhm.2024.103922

Hongdan Zhao , Yuanhua Chen , Siyong Zhao , Bin Wang

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引用次数: 0

Abstract

With the Chinese hospitality industry’s continuous emphasis on environmental sustainability and meeting customers’ needs for eco-friendly services, how to motivate employees to implement green service innovative behaviors has become an important topic in the hospitality sector. Based on self-determination theory, this study investigates the motivational path that green inclusive leadership affects hospitality employees’ green service innovation behavior through the satisfaction of basic psychological needs and further verifies the moderating effect of employees’ traditionality in the Chinese hospitality context. Using a three-wave longitudinal design, we collected data from 367 full-time hospitality employees in 11 Chinese hotels. The results demonstrated that green inclusive leadership is positively associated with green service innovative behavior, mediated by the satisfaction of their basic psychological needs. Additionally, we confirmed that employee traditionality weakened the impact of green inclusive leadership on hospitality employees’ green service innovative behavior through basic psychological needs satisfaction (at least for the satisfaction of autonomy and competence needs).

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中国酒店业背景下的绿色包容性领导与酒店业员工的绿色服务创新行为：基本心理需求和员工传统的作用

随着中国酒店业对环境可持续发展和满足顾客环保服务需求的不断重视，如何激励员工实施绿色服务创新行为已成为酒店业的一个重要课题。本研究基于自我决定理论，探讨了绿色包容性领导通过满足基本心理需求影响酒店业员工绿色服务创新行为的激励路径，并进一步验证了中国酒店业背景下员工传统性的调节作用。我们采用三波纵向设计，收集了 11 家中国酒店的 367 名全职酒店业员工的数据。结果表明，绿色包容性领导与绿色服务创新行为呈正相关，并以员工基本心理需求的满足为中介。此外，我们还证实，员工的传统性削弱了绿色包容性领导通过满足基本心理需求（至少在满足自主性和能力需求方面）对酒店员工绿色服务创新行为的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.