Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-09-07 DOI:10.1016/j.ijhm.2024.103912

Tung-Ju Wu, Ruo-Xi Zhang

{"title":"Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model","authors":"Tung-Ju Wu, Ruo-Xi Zhang","doi":"10.1016/j.ijhm.2024.103912","DOIUrl":null,"url":null,"abstract":"<div><p>This research aims to explain and predict frontline hotel employees’ intention towards human-robot collaboration (HRC) and their subsequent positive behaviors based on theory of planned behavior and job demands-resources (JD-R) model. The moderating role of perceived behavioral control towards HRC were also tested. Drawing from a preliminary interview study, we identified the critical determinants that shape frontline hotel employees’ attitude towards HRC. Data were collected at two time points from 455 frontline hotel employees in a three-week period. The study results revealed that proficient behavior and adaptive behavior were indirectly influenced by attitude and subjective norm towards HRC and job autonomy of HRC through intention towards HRC. Additionally, perceived behavioral control moderates the relationship between subjective norm and intention towards HRC. The study provides hotel managers with valuable insights and information regarding HRC, enabling them to effectively manage the implementation of HRC in their establishments.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103912"},"PeriodicalIF":9.9000,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S027843192400224X","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}

引用次数: 0

Abstract

This research aims to explain and predict frontline hotel employees’ intention towards human-robot collaboration (HRC) and their subsequent positive behaviors based on theory of planned behavior and job demands-resources (JD-R) model. The moderating role of perceived behavioral control towards HRC were also tested. Drawing from a preliminary interview study, we identified the critical determinants that shape frontline hotel employees’ attitude towards HRC. Data were collected at two time points from 455 frontline hotel employees in a three-week period. The study results revealed that proficient behavior and adaptive behavior were indirectly influenced by attitude and subjective norm towards HRC and job autonomy of HRC through intention towards HRC. Additionally, perceived behavioral control moderates the relationship between subjective norm and intention towards HRC. The study provides hotel managers with valuable insights and information regarding HRC, enabling them to effectively manage the implementation of HRC in their establishments.

查看原文本刊更多论文

探索人机协作意向对酒店一线员工积极行为的影响：综合模型

本研究旨在基于计划行为理论和工作需求-资源（JD-R）模型，解释和预测酒店一线员工对人机协作（HRC）的意向及其随后的积极行为。此外，还检验了感知行为控制对人机协作的调节作用。通过初步访谈研究，我们确定了影响酒店一线员工对人力资源合作态度的关键决定因素。我们在两个时间点对 455 名一线酒店员工进行了为期三周的数据收集。研究结果显示，熟练行为和适应行为受到对人力资源中心的态度和主观规范的间接影响，而人力资源中心的工作自主性则通过对人力资源中心的意向而受到间接影响。此外，感知行为控制调节了主观规范和对人力资源中心的意向之间的关系。这项研究为酒店管理者提供了有关人力资源改革的宝贵见解和信息，使他们能够有效地管理酒店人力资源改革的实施。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.