How the interplay of monitoring-enabled digital technologies and human factors facilitates or hinders metro systems’ resilient response to operational disruptions

IF 3.1 2区工程技术 Q2 ENGINEERING, INDUSTRIAL

Applied Ergonomics Pub Date : 2024-09-03 DOI:10.1016/j.apergo.2024.104373

Ziyao Zhang, Zhipeng Zhou, Yuxuan Zhang

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引用次数: 0

Abstract

The metro is susceptible to disruption risks and requires a system response capability to build resilience to manage disruptions. Achieving such resilient response state requires readiness in both the technology side, e.g., utilizing digital technologies (DTs) to monitor system components, and the human factors side, e.g., fostering positive human coping capabilities; however, these two sides are usually considered independently, without sufficient integration. This paper aims to develop and empirically test a model in which monitoring-enabled DTs, employees' reactions, and their positive capabilities are simultaneously considered in terms of their interplay and impact on system response capability. The results showed that while DTs for monitoring physical components enhanced perceived management commitment and fostered collective efficacy, DTs for monitoring human components increased psychological strain and inhibited improvisation capability, creating a "double-edged sword" effect on system response capability. Additionally, explicit management commitment buffered the adverse effect of DTs-induced psychological strain on individual improvisation.

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监控数字技术与人为因素之间的相互作用如何促进或阻碍地铁系统对运营中断做出弹性响应。

地铁很容易受到干扰风险的影响，因此需要具备系统响应能力，以建立管理干扰的复原力。要实现这种弹性响应状态，需要在技术方面（如利用数字技术（DT）监控系统组件）和人为因素方面（如培养人的积极应对能力）做好准备；然而，这两方面通常是独立考虑的，没有充分整合。本文旨在开发一个模型并对其进行实证测试，在该模型中，同时考虑了支持监控的 DT、员工的反应及其积极能力，以及它们之间的相互作用和对系统响应能力的影响。结果表明，虽然用于监控物理组件的 DT 增强了感知管理承诺并促进了集体效能，但用于监控人的组件的 DT 增加了心理压力并抑制了即兴能力，从而对系统响应能力产生了 "双刃剑 "效应。此外，明确的管理承诺可以缓冲 DTs 引起的心理压力对个人随机应变能力的不利影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Applied Ergonomics 工程技术-工程：工业

CiteScore

7.50

自引率

9.40%

发文量

248

审稿时长

53 days

期刊介绍： Applied Ergonomics is aimed at ergonomists and all those interested in applying ergonomics/human factors in the design, planning and management of technical and social systems at work or leisure. Readership is truly international with subscribers in over 50 countries. Professionals for whom Applied Ergonomics is of interest include: ergonomists, designers, industrial engineers, health and safety specialists, systems engineers, design engineers, organizational psychologists, occupational health specialists and human-computer interaction specialists.