Conceptualising trust and collaboration among stakeholders in MaaS ecosystems

IF 6.3 2区 工程技术 Q1 ECONOMICS
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Abstract

Understanding the factors that facilitate trust and collaboration in Mobility as a Service (MaaS) ecosystems is crucial to the effective delivery of a MaaS scheme given the involvement of both public and private stakeholders. This paper presents the findings of a study investigating the factors that build trust and collaboration among the stakeholders in a MaaS ecosystem and provides insights into the role of regulatory authorities in enabling MaaS developments. The research approach employed the Constructivist Grounded Theory Method (CGTM) using the distinct cases of Whim in Helsinki, Finland and The Sydney MaaS trial in Sydney, Australia. Semi-structured in-depth interviews were conducted with the representatives of key stakeholder organizations in the two MaaS ecosystems. A conceptual framework of trust and collaboration was developed for each case study to illustrate the process of forming and consolidating trust and collaboration in each MaaS ecosystem. The findings suggest that trust acts as the antecedent and catalyst for building collaborative space within a MaaS ecosystem. Possessing a good understanding of partners’ expectations is a prerequisite for collaboration given the inherent conflicts between interests and goals of the public and private sector. The capability of the partners, prior relationships and open negotiations emerged as the key constructs which form trust in a MaaS ecosystem. It was evident that appropriate policies and legislation developed with the consultation of stakeholders are critical in the development of trust and collaboration in the MaaS ecosystem.

构思 MaaS 生态系统中利益相关者之间的信任与合作
鉴于公共和私人利益相关者的参与,了解促进移动即服务(MaaS)生态系统中信任与合作的因素对于有效实施 MaaS 计划至关重要。本文介绍了一项研究的结果,该研究调查了在 MaaS 生态系统中利益相关者之间建立信任与合作的因素,并深入探讨了监管机构在促进 MaaS 发展中的作用。研究方法采用了建构主义基础理论方法(CGTM),使用了芬兰赫尔辛基的 Whim 和澳大利亚悉尼的悉尼 MaaS 试验这两个不同的案例。研究人员对这两个 MaaS 生态系统中主要利益相关者组织的代表进行了半结构式深度访谈。为每个案例研究制定了信任与合作概念框架,以说明在每个 MaaS 生态系统中形成和巩固信任与合作的过程。研究结果表明,信任是在 MaaS 生态系统中建立合作空间的先决条件和催化剂。鉴于公共和私营部门的利益和目标之间存在固有的冲突,充分了解合作伙伴的期望是合作的先决条件。合作伙伴的能力、先前的关系和公开谈判是形成 MaaS 生态系统信任的关键因素。显然,与利益相关者协商制定的适当政策和立法对于 MaaS 生态系统中信任与合作的发展至关重要。
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来源期刊
Transport Policy
Transport Policy Multiple-
CiteScore
12.10
自引率
10.30%
发文量
282
期刊介绍: Transport Policy is an international journal aimed at bridging the gap between theory and practice in transport. Its subject areas reflect the concerns of policymakers in government, industry, voluntary organisations and the public at large, providing independent, original and rigorous analysis to understand how policy decisions have been taken, monitor their effects, and suggest how they may be improved. The journal treats the transport sector comprehensively, and in the context of other sectors including energy, housing, industry and planning. All modes are covered: land, sea and air; road and rail; public and private; motorised and non-motorised; passenger and freight.
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