The development of a calling by hospitality employees during an extreme event

IF 9.9 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Abby Jingzi Zhou , Yangyang Jiang , Steven Shijin Zhou , Émilie Lapointe , Yuntao Bai
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引用次数: 0

Abstract

This study explores the development of a calling by hospitality employees during extreme events. Despite the importance of a calling in the hospitality industry, the process of its cultivation has not been explored. Using event system theory and research on sensegiving and sensemaking, we explore the evolution of employee perceptions of an extreme event and the impact of this evolution on the development of a calling. Our interviews with hotel employees who worked during a lockdown due to COVID-19 demonstrate that extreme events can stimulate and develop a calling among employees, particularly when their perceptions of the event converge. This study contributes to the literature on hospitality and organizational behavior by revealing that an extreme event can shape, transmit, and communalize a calling among employees.

在极端事件中培养酒店员工的感召力
本研究探讨了酒店业员工在极端事件中培养使命感的问题。尽管 "使命感 "在酒店业非常重要,但其培养过程却尚未被探索。我们利用事件系统理论以及关于 "感觉给予 "和 "感觉创造 "的研究,探讨了员工对极端事件的看法的演变过程,以及这种演变对 "感召力 "发展的影响。我们对在 COVID-19 封锁期间工作的酒店员工进行的访谈表明,极端事件可以激发和发展员工的使命感,尤其是当他们对事件的感知趋于一致时。本研究揭示了极端事件可以在员工中形成、传播和共享一种召唤,从而为有关酒店业和组织行为的文献做出了贡献。
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来源期刊
International Journal of Hospitality Management
International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
21.20
自引率
9.40%
发文量
218
审稿时长
85 days
期刊介绍: The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.
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