Information Overload-Do We Read All the Posters Displayed Across the Walls on Hospital Wards?

IF 1.2 4区 医学 Q4 HEALTH CARE SCIENCES & SERVICES
Amunpreet Sahota, Pramudi Wijayasiri, Htet Than, Mohsin Munir, Opinder Sahota
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Abstract

Background and objectives: To establish whether posters displayed across the walls on hospital wards are read, what information is important, and how the information should be received.

Methods: Sixty-eight staff and 32 patients' relatives were interviewed across 3 older people's medical wards followed by 20 follow-up secondary questionnaires postintervention.

Results: Only 23% of those interviewed were able to recall any of the posters displayed, and of those, 34% did not find the information useful. Those interviewed were enthusiastic about utilizing alternative media. A quarter felt the walls across the hospitals wards should be for artwork. Among patients' relatives interviewed, common information requests were "the discharge pathway," "delirium," and "falls." Based on the initial findings, a targeted information board was installed and a mural was painted across the wall in one of the wards. Further post-intervention interviews with patients' relatives showed that the board was well received, but further unmet information needs were uncovered. Despite the new mural, 45% called for more paintings.

Conclusion: Most people ignore the posters displayed across the walls of hospital wards, and unmet information needs are rife. An appetite exists for alternative media. Paintings were earnestly called for, highlighting how a comforting environment could be part of the holistic care we offer patients in hospital.

信息超载--我们读过医院病房墙上张贴的所有海报吗?
背景和目的:确定医院病房墙壁上张贴的海报是否被阅读、哪些信息是重要的以及应该如何接收信息:确定医院病房墙壁上张贴的海报是否有人阅读,哪些信息是重要的,以及应该如何接受这些信息:方法:对 3 个老年人医疗病房的 68 名工作人员和 32 名病人亲属进行了访谈,并在干预后进行了 20 次后续二次问卷调查:结果:只有 23% 的受访者能够回忆起展示过的任何海报,其中 34% 的受访者认为这些信息并无用处。受访者热衷于使用替代媒体。四分之一的受访者认为,医院病房的墙壁上应该挂上艺术品。在受访的病人亲属中,常见的信息要求是 "出院途径"、"谵妄 "和 "跌倒"。根据初步调查结果,医院在其中一间病房的墙壁上安装了一个有针对性的信息板,并绘制了一幅壁画。干预后对患者亲属的进一步访谈显示,宣传板受到了好评,但也发现了更多未满足的信息需求。尽管有了新的壁画,但仍有 45% 的人要求绘制更多的壁画:结论:大多数人对医院病房墙壁上张贴的海报视而不见,未得到满足的信息需求比比皆是。对替代媒体的需求是存在的。人们强烈呼吁绘画,强调舒适的环境可以成为我们为住院病人提供的整体护理的一部分。
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来源期刊
Quality Management in Health Care
Quality Management in Health Care HEALTH CARE SCIENCES & SERVICES-
CiteScore
1.90
自引率
8.30%
发文量
108
期刊介绍: Quality Management in Health Care (QMHC) is a peer-reviewed journal that provides a forum for our readers to explore the theoretical, technical, and strategic elements of health care quality management. The journal''s primary focus is on organizational structure and processes as these affect the quality of care and patient outcomes. In particular, it: -Builds knowledge about the application of statistical tools, control charts, benchmarking, and other devices used in the ongoing monitoring and evaluation of care and of patient outcomes; -Encourages research in and evaluation of the results of various organizational strategies designed to bring about quantifiable improvements in patient outcomes; -Fosters the application of quality management science to patient care processes and clinical decision-making; -Fosters cooperation and communication among health care providers, payers and regulators in their efforts to improve the quality of patient outcomes; -Explores links among the various clinical, technical, administrative, and managerial disciplines involved in patient care, as well as the role and responsibilities of organizational governance in ongoing quality management.
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