The two faces of Artificial Intelligence (AI): Analyzing how AI usage shapes employee behaviors in the hospitality industry

IF 8.3 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Yunshuo Liu , Yanbin Li , Keni Song , Fulei Chu
{"title":"The two faces of Artificial Intelligence (AI): Analyzing how AI usage shapes employee behaviors in the hospitality industry","authors":"Yunshuo Liu ,&nbsp;Yanbin Li ,&nbsp;Keni Song ,&nbsp;Fulei Chu","doi":"10.1016/j.ijhm.2024.103875","DOIUrl":null,"url":null,"abstract":"<div><p>AI has become a critical technology driving societal advancement and impacting various sectors, including hospitality. Technology has social attributes, and employees play a major role in its application. Exploring the impact of AI usage on employee behaviors is essential. Drawing on the conservation of resources theory and the approach/avoidance systems theory, this study constructs a dual-path model to explore the effect of AI usage on employee behaviors. Data from 280 hotel employees in China were collected at three time points. Results show that AI usage enhance technological self-efficacy of employees, thereby promoting prosocial service behavior. Conversely, it could also induce workplace anxiety of employees, consequently leading to work withdrawal behavior. An approach orientation amplified the impact of AI usage on technological self-efficacy, while an avoidance orientation heightened the impact of AI usage on workplace anxiety. The study discussed the theoretical and practical implications and offers suggestions for future research.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"122 ","pages":"Article 103875"},"PeriodicalIF":8.3000,"publicationDate":"2024-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0278431924001877","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0

Abstract

AI has become a critical technology driving societal advancement and impacting various sectors, including hospitality. Technology has social attributes, and employees play a major role in its application. Exploring the impact of AI usage on employee behaviors is essential. Drawing on the conservation of resources theory and the approach/avoidance systems theory, this study constructs a dual-path model to explore the effect of AI usage on employee behaviors. Data from 280 hotel employees in China were collected at three time points. Results show that AI usage enhance technological self-efficacy of employees, thereby promoting prosocial service behavior. Conversely, it could also induce workplace anxiety of employees, consequently leading to work withdrawal behavior. An approach orientation amplified the impact of AI usage on technological self-efficacy, while an avoidance orientation heightened the impact of AI usage on workplace anxiety. The study discussed the theoretical and practical implications and offers suggestions for future research.

人工智能(AI)的两面性:分析人工智能的使用如何影响酒店业员工的行为
人工智能已成为推动社会进步和影响各行各业(包括酒店业)的关键技术。技术具有社会属性,员工在技术应用中扮演着重要角色。探索人工智能的应用对员工行为的影响至关重要。本研究借鉴资源保护理论和接近/回避系统理论,构建了一个双路径模型来探讨人工智能的使用对员工行为的影响。研究收集了中国 280 名酒店员工在三个时间点的数据。结果表明,使用人工智能能提高员工的技术自我效能感,从而促进亲社会服务行为。相反,人工智能也会诱发员工的职场焦虑,从而导致工作退缩行为。接近取向扩大了人工智能使用对技术自我效能感的影响,而回避取向则增强了人工智能使用对工作场所焦虑的影响。本研究探讨了其理论和实践意义,并为今后的研究提出了建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
International Journal of Hospitality Management
International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
21.20
自引率
9.40%
发文量
218
审稿时长
85 days
期刊介绍: The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:604180095
Book学术官方微信