Service robots and innovation: An ecosystem approach

IF 10.1 1区 管理学 Q1 BUSINESS
Dominik Mahr, Gaby Odekerken‐Schröder, Mark Steins
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引用次数: 0

Abstract

The proliferation of service robots has stimulated innovation across industries. These autonomous, physically embodied, and adaptable robots engage in diverse interactions, from patient care to goods delivery and hospitality services. However, the deployment of increasingly capable service robots demands not only designing user–robot interactions, but also holistic innovation management that transcends organizational boundaries and involves various societal stakeholders. Our research draws on the emerging Public Value Theory to examine the types of service robots and the innovation ecosystems that harness the expertise of public and private stakeholders and produce Public Value. Based on literature and an illustrative case study, we conceptualize service robots along characteristics such as autonomy, aesthetics, assistive roles, and user interfaces, and introduce Service Robot‐based Innovation as the ecosystem‐enabled development and employment of such robots. The service robot's autonomy and ecosystem integration are key dimensions determining innovation management practices and Public Value creation. The illustrative case, centered on long‐term care, dissects the integration of service robots across the micro (user), meso (organizational), and macro (societal) levels of the ecosystem. An ecosystem‐as‐structure approach identifies the roles and activities of stakeholders aligning around a shared value proposition of Public Value. A research agenda presents future opportunities within and across various ecosystem levels to advance scholarly understanding of Service Robot‐based Innovation.
服务机器人与创新:生态系统方法
服务机器人的普及刺激了各行各业的创新。这些自主、物理体现和适应性强的机器人参与了从病人护理到货物交付和酒店服务等各种互动。然而,部署能力越来越强的服务机器人不仅需要设计用户与机器人之间的互动,还需要超越组织界限、涉及各种社会利益相关者的整体创新管理。我们的研究借鉴了新兴的公共价值理论,考察了服务机器人的类型,以及利用公共和私人利益相关者的专业知识并产生公共价值的创新生态系统。根据文献和案例研究,我们按照自主性、美学、辅助作用和用户界面等特征对服务机器人进行了概念化,并将基于服务机器人的创新介绍为由生态系统支持的此类机器人的开发和应用。服务机器人的自主性和生态系统整合是决定创新管理实践和公共价值创造的关键维度。以长期护理为中心的示例剖析了服务机器人在生态系统的微观(用户)、中观(组织)和宏观(社会)层面的整合。生态系统即结构 "的方法确定了利益相关者围绕 "公共价值 "这一共同价值主张开展的角色和活动。研究议程提出了未来在不同生态系统层次内和跨生态系统层次的机会,以促进对基于服务机器人的创新的学术理解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Journal of Product Innovation Management
Journal of Product Innovation Management 管理科学-工程:工业
CiteScore
17.00
自引率
5.70%
发文量
42
审稿时长
6-12 weeks
期刊介绍: The Journal of Product Innovation Management is a leading academic journal focused on research, theory, and practice in innovation and new product development. It covers a broad scope of issues crucial to successful innovation in both external and internal organizational environments. The journal aims to inform, provoke thought, and contribute to the knowledge and practice of new product development and innovation management. It welcomes original articles from organizations of all sizes and domains, including start-ups, small to medium-sized enterprises, and large corporations, as well as from consumer, business-to-business, and policy domains. The journal accepts various quantitative and qualitative methodologies, and authors from diverse disciplines and functional perspectives are encouraged to submit their work.
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