Do you feel angry when you are gossiped about? Understanding the mechanism underlying negative workplace gossip and service sabotage

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2024-08-03 DOI:10.1016/j.ijhm.2024.103865

引用次数: 0

Abstract

Applying affective events theory, this study empirically tested the framework of negative workplace gossip and frontline employees’ service sabotage. Based on a time-lagged design, this research found that negative workplace gossip exerted a positive effect on frontline hospitality employees’ service sabotage by inducing their anger. In addition, narcissism intensified the link between negative workplace gossip and anger, and self-control buffered the relationship between anger and service sabotage. A moderated mediation model was developed and described. This research thus provided significant implications to the academia and practitioners.

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当你被人说闲话时，你会感到愤怒吗？了解工作场所负面流言和服务破坏的内在机制

本研究运用情感事件理论，对工作场所负面流言与一线员工服务破坏行为的框架进行了实证检验。基于时滞设计，本研究发现，职场负面流言通过诱发一线员工的愤怒，对其服务破坏行为产生了积极影响。此外，自恋加强了工作场所负面流言与愤怒之间的联系，而自我控制则缓冲了愤怒与服务破坏之间的关系。研究建立并描述了一个调节中介模型。因此，这项研究对学术界和从业人员具有重要意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.