The indelible stains: Exploring destination stereotypes after crisis events

IF 10.9 1区管理学 Q1 ENVIRONMENTAL STUDIES

Tourism Management Pub Date : 2024-08-01 DOI:10.1016/j.tourman.2024.105020

Ting-Ting Yang , Wen-Qi Ruan , Yong-Quan Li , Shu-Ning Zhang , Yan Zhou

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引用次数: 0

Abstract

Popular perceptions of a destination could be shaped and changed by a crisis event, even if this event was at an end. However, few studies have explored the content and formation of destination stereotypes in the crisis context. This study aims to fill this gap by conducting qualitative research based on 34 interviews and 133 online posts. The results reveal four categories of destination stereotypes: unsafe, uncivilized, distanced, and victim. They are affected by seven influencing factors covering event characteristics, government management, individual cognition, psychological proximity, popular behaviors and attitudes, group relations, and information transmission. In addition, an integrative model of the formation of destination stereotypes is suggested to explain the interrelationships and synergistic effects among these influencing factors. This study offers comprehensive insights into destination stereotypes in the context of crisis events and provides implications for destination managers to suppress and weaken stereotypes through crisis management.

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不可磨灭的污点探索危机事件后的目的地定型观念

危机事件可能会塑造和改变人们对目的地的看法，即使这一事件已经结束。然而，很少有研究探讨危机背景下目的地刻板印象的内容和形成。本研究通过对 34 个访谈和 133 个在线帖子进行定性研究，旨在填补这一空白。研究结果显示了四类目的地刻板印象：不安全、不文明、疏远和受害者。它们受到七个影响因素的影响，包括事件特征、政府管理、个人认知、心理接近、大众行为和态度、群体关系和信息传播。此外，还提出了目的地刻板印象形成的综合模型，以解释这些影响因素之间的相互关系和协同效应。本研究全面揭示了危机事件背景下的目的地刻板印象，并为目的地管理者通过危机管理抑制和弱化刻板印象提供了启示。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism Management Multiple-

CiteScore

24.10

自引率

7.90%

发文量

190

审稿时长

45 days

期刊介绍： Tourism Management, the preeminent scholarly journal, concentrates on the comprehensive management aspects, encompassing planning and policy, within the realm of travel and tourism. Adopting an interdisciplinary perspective, the journal delves into international, national, and regional tourism, addressing various management challenges. Its content mirrors this integrative approach, featuring primary research articles, progress in tourism research, case studies, research notes, discussions on current issues, and book reviews. Emphasizing scholarly rigor, all published papers are expected to contribute to theoretical and/or methodological advancements while offering specific insights relevant to tourism management and policy.