Acceptance of or resistance to facial recognition payment: A systematic review

IF 4.4 3区 管理学 Q2 BUSINESS
Teng Yu, Chengliang Wang, Qing Bian, Ai Ping Teoh
{"title":"Acceptance of or resistance to facial recognition payment: A systematic review","authors":"Teng Yu, Chengliang Wang, Qing Bian, Ai Ping Teoh","doi":"10.1002/cb.2385","DOIUrl":null,"url":null,"abstract":"With increasing evidence supporting the use of biometric identification methods for authentication, this study aims to enhance our understanding of the factors influencing the acceptance of and resistance to facial recognition payment (FRP) systems. To provide a comprehensive review of these factors, we conducted a systematic literature review (SLR) of empirical studies. We examined 22 key research articles from an initial pool of 1372 publications, identifying 37 factors that influence consumer acceptance or resistance to FRP. These factors were categorized into usage‐related aspects, attitudes and evaluations, user‐related traits, privacy and security concerns, and other factors. Our findings reveal that the most frequently cited factors include performance expectancy, effort expectancy, perceived usefulness, and perceived ease of use. These factors are crucial in contexts where FRP can increase productivity by providing prompt information and effective assistance. This research proposes a collective model for understanding the determinants of FRP acceptance or resistance, integrating theoretical frameworks and empirical findings. The model emphasizes the context‐dependency of user acceptance, highlighting the importance of addressing both technological and psychological factors. It incorporates usage characteristics, user characteristics, and privacy and security concerns, which are mediated by attitudes and evaluations. The proposed model provides a comprehensive framework for understanding and addressing the factors influencing acceptance of and resistance to FRP, guiding FRP service providers in developing effective strategies to increase user adoption, with future research needed to refine and assess the model further.","PeriodicalId":48047,"journal":{"name":"Journal of Consumer Behaviour","volume":null,"pages":null},"PeriodicalIF":4.4000,"publicationDate":"2024-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Consumer Behaviour","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1002/cb.2385","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0

Abstract

With increasing evidence supporting the use of biometric identification methods for authentication, this study aims to enhance our understanding of the factors influencing the acceptance of and resistance to facial recognition payment (FRP) systems. To provide a comprehensive review of these factors, we conducted a systematic literature review (SLR) of empirical studies. We examined 22 key research articles from an initial pool of 1372 publications, identifying 37 factors that influence consumer acceptance or resistance to FRP. These factors were categorized into usage‐related aspects, attitudes and evaluations, user‐related traits, privacy and security concerns, and other factors. Our findings reveal that the most frequently cited factors include performance expectancy, effort expectancy, perceived usefulness, and perceived ease of use. These factors are crucial in contexts where FRP can increase productivity by providing prompt information and effective assistance. This research proposes a collective model for understanding the determinants of FRP acceptance or resistance, integrating theoretical frameworks and empirical findings. The model emphasizes the context‐dependency of user acceptance, highlighting the importance of addressing both technological and psychological factors. It incorporates usage characteristics, user characteristics, and privacy and security concerns, which are mediated by attitudes and evaluations. The proposed model provides a comprehensive framework for understanding and addressing the factors influencing acceptance of and resistance to FRP, guiding FRP service providers in developing effective strategies to increase user adoption, with future research needed to refine and assess the model further.
接受或抵制面部识别支付:系统回顾
随着越来越多的证据支持使用生物识别方法进行身份验证,本研究旨在加深我们对影响面部识别支付(FRP)系统接受度和抵制度的因素的理解。为了全面回顾这些因素,我们对实证研究进行了系统的文献回顾(SLR)。我们从最初的 1372 篇文献中筛选出 22 篇重要研究文章,确定了 37 个影响消费者接受或抵制 FRP 的因素。这些因素分为使用相关方面、态度和评价、用户相关特征、隐私和安全问题以及其他因素。我们的研究结果表明,最常被引用的因素包括性能预期、努力预期、感知有用性和感知易用性。在 FRP 能够通过提供及时信息和有效帮助来提高工作效率的情况下,这些因素至关重要。本研究结合理论框架和实证研究结果,提出了一个集体模型,用于理解接受或抵制 FRP 的决定因素。该模型强调了用户接受度的环境依赖性,突出了解决技术和心理因素的重要性。它包含了使用特征、用户特征以及隐私和安全问题,而这些问题又以态度和评价为中介。所提出的模型为理解和解决影响接受和抵制 FRP 的因素提供了一个全面的框架,指导 FRP 服务提供商制定有效的战略以提高用户采用率,未来的研究需要进一步完善和评估该模型。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
CiteScore
7.30
自引率
11.60%
发文量
99
期刊介绍: The Journal of Consumer Behaviour aims to promote the understanding of consumer behaviour, consumer research and consumption through the publication of double-blind peer-reviewed, top quality theoretical and empirical research. An international academic journal with a foundation in the social sciences, the JCB has a diverse and multidisciplinary outlook which seeks to showcase innovative, alternative and contested representations of consumer behaviour alongside the latest developments in established traditions of consumer research.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信