{"title":"Social Robot Privacy Concern (SRPC): Rethinking privacy concerns within the hospitality domain","authors":"","doi":"10.1016/j.ijhm.2024.103853","DOIUrl":null,"url":null,"abstract":"<div><p>Understanding privacy needs has become paramount in the evolving landscape of social robots in the hospitality industry. Traditional privacy concerns, dominated by transactional interactions, fail to encapsulate the complexities of human-social robot interaction on service frontlines. Drawing from the communication management theory and the media equation theory, this study conceptualized \"Social Robot Privacy Concerns\" (SRPC) and discovered its multidimensionality. The SRPC construct is characterized by three key dimensions: (1) <em>Information Privacy Concern</em>, addressing data management and collection; (2) <em>Interpersonal Privacy Concern</em>, focusing on the robot's physical presence; and (3) <em>Environmental Privacy Concern</em>, encompassing broader contexts of government regulations, media influence, and surveillance mechanisms. The findings unveil that these dimensions are pivotal in navigating the challenges posed by service robots implemented in the hospitality industry, necessitating a nuanced approach to understanding and addressing emergent privacy needs. This study also empirically validated the scale to measure the SRPC construct, providing a foundational tool for future research.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9000,"publicationDate":"2024-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0278431924001658","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0
Abstract
Understanding privacy needs has become paramount in the evolving landscape of social robots in the hospitality industry. Traditional privacy concerns, dominated by transactional interactions, fail to encapsulate the complexities of human-social robot interaction on service frontlines. Drawing from the communication management theory and the media equation theory, this study conceptualized "Social Robot Privacy Concerns" (SRPC) and discovered its multidimensionality. The SRPC construct is characterized by three key dimensions: (1) Information Privacy Concern, addressing data management and collection; (2) Interpersonal Privacy Concern, focusing on the robot's physical presence; and (3) Environmental Privacy Concern, encompassing broader contexts of government regulations, media influence, and surveillance mechanisms. The findings unveil that these dimensions are pivotal in navigating the challenges posed by service robots implemented in the hospitality industry, necessitating a nuanced approach to understanding and addressing emergent privacy needs. This study also empirically validated the scale to measure the SRPC construct, providing a foundational tool for future research.
期刊介绍:
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.