Factors Affecting ERP System Implementation Among Selected Organizations: A Proposed Operational Strategies

Abstract

The successful implementation of Enterprise Resource Planning (ERP) systems relies heavily on the interplay between management-specific factors and operational-specific factors. This study investigates these critical success factors, focusing on their impact on organizational performance. Management-specific factors, including top management support, package selection, and organizational fit, provide strategic direction and resources, ensuring alignment with operational goals. The research employed a quantitative approach to gather data from employees of selected organizations that have implemented ERP systems. The survey targeted employees from selected organizations who use ERP systems. The responses were analyzed using statistical techniques such as frequency analysis, mean, standard deviation, Spearman’s rank correlation, and multiple regression to identify the relationships and impacts of various CSFs on ERP implementation success. The study reveals that effective project management significantly enhances package selection, while comprehensive training improves organizational fit. Communication emerges as a pivotal element, influencing all aspects of ERP implementation. These findings underscore the necessity for a balanced approach that integrates both management and operational strategies to achieve optimal ERP outcomes and organizational efficiency.