How platformisation transforms the psychological profession: Reflections from a proposal of indicators for the classification of psychological platforms

Abstract

This article is part of a research context that examines the impact of new technologies on psychological practice. We argue that the use of technological mediators in the execution of the psychological profession goes beyond mere modifications to methods and tools, transforming the very nature of the discipline and influencing the associated professional identity. Specifically, our focus is on ‘psychological platforms’ as emerging work contexts that represent a relatively recent but rapidly growing phenomenon. Beginning with what is present in the literature on the subject of platform classification, this research project is intended to create functional and useful indicators for an analysis of psychological platforms. Based on these indicators, it is possible to reflect on the impact that the various characteristics of psychological platforms have on the psychological profession and psychological professionals themselves. In doing so, we seek to address the following research questions: (a) What are the main characteristics of psychological platforms, (b) which dimensions of the psychological profession are influenced by the use of a given platform in conducting psychological interventions and (c) how does the platformisation of the psychological profession affect the role of the psychologist? Our analysis is based on an in-depth literature review regarding the platforms, followed by a desk analysis of 44 psychological platforms operating in the Italian context. By adopting this perspective, this article illuminates the dynamics shaping psychological practice in the digital era and suggests guidelines for future research in this continually evolving field.