Stakeholder assessment of design quality indicators for community centers: a Delphi approach

IF 1.1 Q4 MANAGEMENT
Mohammad A. Hassanain, Ibrahim Al-Suwaiti
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引用次数: 0

Abstract

Purpose

This paper seeks to establish design quality indicators (DQIs) that can be utilized for assessing the design of community centers, with an emphasis on the technical, functional, and behavioral performance domains.

Design/methodology/approach

A comprehensive literature review resulted in identifying 79 DQIs for community centers. A three round Delphi evaluation approach was utilized to rate the importance of the DQIs through their relative importance index (RII) values. The assessment of the DQIs involved a diverse group of stakeholders including facilities managers, architects/engineers (A/Es), community centers’ staff, and regular visitors of community centers.

Findings

The majority of the established DQIs were considered to be either “Very Important” or “Important”.

Practical implications

The established DQIs can be utilized to identify best practices in the design of community centers and benchmark the performance of different community centers.

Originality/value

The design quality of community centers could significantly impact the community's quality of life and user experience. The development of DQIs provides for enhanced accountability and improved service delivery for the communities they serve. This enables community centers to be more effective, efficient, and responsive to the needs of the users they support.

利益相关者对社区中心设计质量指标的评估:德尔菲法
目的 本文旨在建立可用于评估社区中心设计的设计质量指标(DQIs),重点关注技术、功能和行为性能领域。采用三轮德尔菲评估法,通过相对重要性指数 (RII) 值来评定 DQIs 的重要性。对 DQIs 的评估涉及不同的利益相关者,包括设施经理、建筑师/工程师 (A/Es)、社区中心的工作人员以及社区中心的常客。设计质量指标的制定加强了社区中心的问责制,改善了社区中心的服务质量。这使社区中心更加有效、高效,并能更好地满足用户的需求。
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来源期刊
Property Management
Property Management MANAGEMENT-
CiteScore
2.70
自引率
20.00%
发文量
36
期刊介绍: Property Management publishes: ■Refereed papers on important current trends and reserach issues ■Digests of market reports and data ■In-depth analysis of a specific area ■Legal updates on judgments in landlord and tenant law ■Regular book and internet reviews providing an overview of the growing body of property market research
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