Towards sustainability in the services industry: Does green top management support stimulate an organization's green operational performance? A moderated mediation model

IF 12.5 1区管理学 Q1 BUSINESS

Business Strategy and The Environment Pub Date : 2024-07-27 DOI:10.1002/bse.3897

Islam Bourini, Osama Khassawneh, Tamara Mohammad

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引用次数: 0

Abstract

This study investigates the impact of green strategic alignment (GSA) and top management green support (TMGS) on green operational performance (GOP) within the UAE's Information and Communication Technology (ICT) sector, focusing on the mediating role of proactive environmental strategy (PES) and the moderating effect of green psychological perception (GPP). Employing a quantitative approach through surveys, data were collected from employees at various ICT companies within the UAE who are directly involved in operations that pertain to environmental strategies. This method ensures a comprehensive understanding from those who engage daily with the company's green policies. Using Partial Least Squares Structural Equation Modeling, the research provides empirical evidence on how strategic orientations and management support contribute to environmental sustainability. The findings reveal that both GSA and TMGS positively influence PES, which in turn enhances GOP. Furthermore, GPP significantly strengthens the relationship between PES and GOP, offering deeper insights into the dynamics of strategic management and sustainability in the services industry. This research is pioneering within the region, introducing empirical data on the synergy between management support and PESs, and it highlights the significant enhancement of operational performance through these combined efforts. This not only supports the theoretical frameworks but also provides actionable insights for firms aiming to enhance their green initiatives.

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实现服务业的可持续发展：绿色高层管理支持是否会促进组织的绿色运营绩效？调节中介模型

本研究调查了阿联酋信息和通信技术（ICT）行业中绿色战略调整（GSA）和高层管理绿色支持（TMGS）对绿色运营绩效（GOP）的影响，重点研究了前瞻性环境战略（PES）的中介作用和绿色心理感知（GPP）的调节作用。通过调查采用定量方法，从阿联酋各信息和通信技术公司直接参与与环境战略有关的运营的员工中收集数据。这种方法可确保从那些每天参与公司绿色政策的员工那里获得全面的了解。通过使用偏最小二乘法结构方程模型，研究提供了有关战略导向和管理支持如何促进环境可持续发展的经验证据。研究结果表明，GSA 和 TMGS 都会对 PES 产生积极影响，而 PES 又会增强 GOP。此外，GPP 还大大加强了 PES 和 GOP 之间的关系，从而为服务业的战略管理和可持续发展动态提供了更深入的见解。这项研究在该地区具有开创性意义，它引入了有关管理支持与生产性服务支出之间协同作用的实证数据，并强调了通过这两者的共同努力，运营绩效得到了显著提升。这不仅支持了理论框架，还为旨在加强绿色举措的企业提供了可操作的见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business Strategy and The Environment Multiple-

CiteScore

22.50

自引率

19.40%

发文量

336

期刊介绍： Business Strategy and the Environment (BSE) is a leading academic journal focused on business strategies for improving the natural environment. It publishes peer-reviewed research on various topics such as systems and standards, environmental performance, disclosure, eco-innovation, corporate environmental management tools, organizations and management, supply chains, circular economy, governance, green finance, industry sectors, and responses to climate change and other contemporary environmental issues. The journal aims to provide original contributions that enhance the understanding of sustainability in business. Its target audience includes academics, practitioners, business managers, and consultants. However, BSE does not accept papers on corporate social responsibility (CSR), as this topic is covered by its sibling journal Corporate Social Responsibility and Environmental Management. The journal is indexed in several databases and collections such as ABI/INFORM Collection, Agricultural & Environmental Science Database, BIOBASE, Emerald Management Reviews, GeoArchive, Environment Index, GEOBASE, INSPEC, Technology Collection, and Web of Science.