Consumer reactions to perceived undisclosed ChatGPT usage in an online review context

IF 7.6 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
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引用次数: 0

Abstract

While artificial intelligence’s (AI) promise for fake online review detection has been investigated, other questions have emerged with ChatGPT’s introduction, a generative AI platform. This research provides a much-needed investigation into consumer reactions to reviews perceived to be generated by ChatGPT vs. a human. Results from three studies in TripAdvisor hotel review and Yelp restaurant review contexts revealed that consumers rate reviews as less useful, trustworthy, and authentic if they perceived ChatGPT generated them. Further, the findings were robust regardless of review valence and even when participants were informed the reviewer possessed a TripAdvisor Expert badge. These findings’ theoretical and practical implications are discussed, along with limitations.

消费者对在线评论中未披露的人工智能生成功能的反应
虽然人工智能(AI)在虚假在线评论检测方面的前景已经得到了研究,但随着 ChatGPT 这一生成式人工智能平台的推出,其他问题也随之出现。本研究对消费者对 ChatGPT 与人工生成的评论的反应进行了亟需的调查。在 TripAdvisor 酒店评论和 Yelp 餐厅评论中进行的三项研究结果表明,如果消费者认为评论是由 ChatGPT 生成的,那么他们对评论的有用性、可信度和真实性的评价就会降低。此外,无论评论的价值如何,甚至当参与者被告知评论者拥有 TripAdvisor 专家徽章时,研究结果都是稳健的。本文讨论了这些发现的理论和实践意义以及局限性。
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来源期刊
Telematics and Informatics
Telematics and Informatics INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
17.00
自引率
4.70%
发文量
104
审稿时长
24 days
期刊介绍: Telematics and Informatics is an interdisciplinary journal that publishes cutting-edge theoretical and methodological research exploring the social, economic, geographic, political, and cultural impacts of digital technologies. It covers various application areas, such as smart cities, sensors, information fusion, digital society, IoT, cyber-physical technologies, privacy, knowledge management, distributed work, emergency response, mobile communications, health informatics, social media's psychosocial effects, ICT for sustainable development, blockchain, e-commerce, and e-government.
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