Effects of human-robot interaction type on customer tolerance of humanoid robot service failure

IF 11.9 1区管理学 Q1 BUSINESS

Journal of Hospitality Marketing & Management Pub Date : 2024-07-14 DOI:10.1080/19368623.2024.2379263

Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, Mingfu Zheng

引用次数: 0

Abstract

The impact of robot service failure on customer retention is well-recognized, with a growing focus on effective robot recovery strategies. Despite this, the formation of human-robot relationships d...

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人机互动类型对客户对仿人机器人服务故障容忍度的影响

机器人服务故障对客户保留率的影响已得到广泛认可，有效的机器人恢复策略也日益受到关注。尽管如此，人与机器人关系的形成仍是一个挑战。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Hospitality Marketing & Management Multiple-

CiteScore

20.90

自引率

6.40%

发文量

期刊介绍： The Journal of Hospitality Marketing & Management serves as a peer-reviewed platform dedicated to advancing understanding, practice, and education in hospitality marketing and management. It strives to foster the development of knowledge and theory by promoting new ideas, models, approaches, and paradigms. Embracing a multifaceted approach that spans administrative disciplines, liberal arts, and social sciences, the journal disseminates knowledge through high-quality, peer-reviewed research papers, reports, and book reviews. It stands as a unique forum for the community of students, academics, and practitioners who share a common interest and commitment to the field of hospitality marketing and management.