Zhenduo Zhang , Huan Xiao , Wenfei Gao , Mouxuan Sun , Xiuxia Sun
{"title":"Information and communication technology availability demand and leadership behavior: A daily diary experience sampling method analysis","authors":"Zhenduo Zhang , Huan Xiao , Wenfei Gao , Mouxuan Sun , Xiuxia Sun","doi":"10.1016/j.ijhm.2024.103845","DOIUrl":null,"url":null,"abstract":"<div><p>The widespread use of information and communication technologies (ICT) in the hospitality industry has resulted in a new form of job demand: ICT availability demand. However, it remains unclear how ICT availability demand shapes leadership behavior. To address this gap, this paper develops a moderated mediation model within the job demands-resources (JD-R) framework. A daily experience sampling method was used to collect 1066 daily cases from 111 team leaders in hotels in China over 15 consecutive workdays. Multilevel regression analysis shows that daily ICT availability demand impedes supervisory coaching but enhances supervisor undermining on the following day; previous day relaxation mediates these two relationships. Moreover, previous day home autonomy buffers the indirect relationship linking ICT availability to leadership behavior. This study is an early attempt to highlight the potential of ICT availability demand to serve as an antecedent to daily supervisor undermining and supervisory coaching.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9000,"publicationDate":"2024-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0278431924001579","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0
Abstract
The widespread use of information and communication technologies (ICT) in the hospitality industry has resulted in a new form of job demand: ICT availability demand. However, it remains unclear how ICT availability demand shapes leadership behavior. To address this gap, this paper develops a moderated mediation model within the job demands-resources (JD-R) framework. A daily experience sampling method was used to collect 1066 daily cases from 111 team leaders in hotels in China over 15 consecutive workdays. Multilevel regression analysis shows that daily ICT availability demand impedes supervisory coaching but enhances supervisor undermining on the following day; previous day relaxation mediates these two relationships. Moreover, previous day home autonomy buffers the indirect relationship linking ICT availability to leadership behavior. This study is an early attempt to highlight the potential of ICT availability demand to serve as an antecedent to daily supervisor undermining and supervisory coaching.
期刊介绍:
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.