Conversing in the shadow of echoes – a scale development and validation of the dark side of organizational internal communication

IF 4 Q2 BUSINESS
Amitabh Anand, Elena Sinitsyna, Sándor Takács, Sergey Kazakov
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引用次数: 0

Abstract

Purpose

This study aims to develop and validate the scales on the dark side of internal communication (IC) that capture a more nuanced perception of ineffectiveness, manipulation and miscommunication from the employee perspective. This study also examines this scale's effects on employee outcomes (such as employee loyalty and quiet quitting).

Design/methodology/approach

The authors developed the dark side of the IC scale through qualitative interviews and a review of relevant literature. Statistical techniques such as exploratory and confirmatory factor analysis, convergent validity and nomological validity were performed on the newly produced scales. The authors also examined the predictive validity effects of these scales on employee loyalty and quiet quitting using participants from Hungary.

Findings

The scale development resulted in a 15-item measuring three dimensions of the dark side of IC. After several statistical examinations, the scale exhibited robust psychometric properties and is reliable and valid.

Originality/value

This study empirically supported the new phenomenon of studying the dark side of IC, and the scale can be used to measure employee outcomes, the effectiveness of organizational communication, etc.

在回声的阴影中对话--组织内部交流阴暗面的量表开发与验证
目的本研究旨在开发和验证内部沟通(IC)阴暗面量表,从员工角度捕捉对无效、操纵和沟通不畅的更细微的感知。本研究还考察了该量表对员工结果(如员工忠诚度和默默辞职)的影响。设计/方法/途径 作者通过定性访谈和查阅相关文献,开发了内部沟通阴暗面量表。对新编制的量表进行了探索性和确认性因子分析、收敛效度和名义效度等统计技术分析。作者还利用来自匈牙利的参与者,检验了这些量表对员工忠诚度和默默辞职的预测有效性。经过多次统计检验,该量表表现出稳健的心理测量特性,并且是可靠有效的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
8.30
自引率
4.80%
发文量
34
期刊介绍: Articles should cover the key business disciplines - management, leadership, marketing, logistics, strategy, quality management, entrepreneurship, business ethics, international business, operations management, manufacturing, accounting and finance - specifically relating to experiences and reflections of interest to business and academia worldwide.
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