Virtual voices: Exploring individual differences in chat and verbal participation in virtual meetings

IF 5.2 1区 心理学 Q1 PSYCHOLOGY, APPLIED
Liana M. Kreamer , Steven G. Rogelberg , Lev Tankelevitch , Sean Rintel
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引用次数: 0

Abstract

A key component of team performance is participation among group members. One widespread organizational function that provides a stage for participation is the workplace meeting. With the shift to remote work, roughly half of all meetings are conducted virtually. One encouraging opportunity that can elevate meeting participation in this context is the use of written chat. Chat offers a second avenue of participation during a meeting, where attendees can synchronously contribute to the conversation through writing. This study explores factors influencing participation in virtual meetings, drawing on individual differences (status characteristics theory), psychological safety perceptions, and group communication. Results reveal gender and job level nuances: women engage more in chat, while men verbally contribute more frequently. Further, we found men highest in job level verbally contributed the most in virtual meetings, whereas women highest in job level use the chat the most frequently. Regarding type of chats sent, women use emoji reactions more often than men, and men send more attachments than women. Additionally, results revealed psychological safety moderated the relationship between job level and overall chat participation, such that employees low in job level with high perceptions of psychological safety sent more chats than their counterparts. This study provides insights into communication patterns and the impact of psychological safety on participation in technology-mediated spaces.

虚拟声音:探索虚拟会议中聊天和语言参与的个体差异
团队绩效的一个关键要素是小组成员的参与。为参与提供舞台的一项广泛的组织职能是工作场所会议。随着向远程工作的转变,大约一半的会议都是通过虚拟方式进行的。在这种情况下,一个能提高会议参与度的令人鼓舞的机会就是使用书面聊天。聊天为会议期间的参与提供了第二条途径,与会者可以通过写作同步参与对话。本研究从个体差异(身份特征理论)、心理安全感和群体交流出发,探讨了影响虚拟会议参与度的因素。研究结果显示了性别和职位的细微差别:女性更多地参与聊天,而男性更频繁地发表口头意见。此外,我们还发现在虚拟会议中,工作级别最高的男性口头贡献最多,而工作级别最高的女性使用聊天最频繁。在发送的聊天类型方面,女性比男性更频繁地使用表情符号反应,而男性比女性发送更多的附件。此外,研究结果表明,心理安全感调节了工作级别与总体聊天参与度之间的关系,例如,工作级别低、心理安全感高的员工比同级员工发送更多聊天。这项研究提供了有关沟通模式以及心理安全对参与技术媒介空间的影响的见解。
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来源期刊
Journal of Vocational Behavior
Journal of Vocational Behavior PSYCHOLOGY, APPLIED-
CiteScore
13.10
自引率
5.40%
发文量
85
期刊介绍: The Journal of Vocational Behavior publishes original empirical and theoretical articles offering unique insights into the realms of career choice, career development, and work adjustment across the lifespan. These contributions are not only valuable for academic exploration but also find applications in counseling and career development programs across diverse sectors such as colleges, universities, business, industry, government, and the military. The primary focus of the journal centers on individual decision-making regarding work and careers, prioritizing investigations into personal career choices rather than organizational or employer-level variables. Example topics encompass a broad range, from initial career choices (e.g., choice of major, initial work or organization selection, organizational attraction) to the development of a career, work transitions, work-family management, and attitudes within the workplace (such as work commitment, multiple role management, and turnover).
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