Adaptive virtual agent: Design and evaluation for real-time human-agent interaction

Abstract

When we converse, we adapt our behaviors to our interlocutors. The adaptation can serve to indicate our engagement which can also elicit enhancement of the involvement of others. Virtual agents (or socially interactive virtual agents) that play the role of interaction partners can improve the human users’ interaction experience by displaying continuous and adaptive behaviors in real time. Virtual agents have been used in multiple domains to improve user interaction and performance. The promising results of the endowment of adaptation to agents in increasing the agents’ perception and user experience were shown in previous studies. In this paper, we develop an adaptive virtual agent that renders real-time adaptive behaviors based on the behaviors shown by its human interlocutor. The ASAP model rendering reciprocally adaptive agent behavior was employed to realize the system. The system consists of four main parts: perception of social signals, agent adaptive behavior generation, agent visualization (i.e. rendering of the agent’s verbal and nonverbal behavior), and communication of signals. To showcase the usefulness of our adaptive agent, as a proof-of-concept we choose the e-health application of cognitive behavior therapy (CBT), which identifies and rectifies biased and irrational thoughts (or automatic thoughts). Through this study, we show the importance of giving the agent reciprocal adaptation capability notably in enhancing the user experience and the effectiveness of the CBT session. We validate the importance of endowing such adaptation capability by studying the difference between agents that are reciprocally adaptive, solely expressive (with mismatched behavior), and inexpressive (in a still posture) via questionnaires and measures related to the agent perception (naturalness, human-likeliness, synchrony, and engagement) for user experience and the CBT effectiveness (mood, anxiety, stress, and cognitive change). These results highlight the value of making virtual agents adapt in real time. This could lead to agents being capable of providing more personalized and interactive experiences for a wide range of applications. Also, we have collected a new human-agent interaction (HAI) database, HAI-CBT database, which is publicly available to the research community.