{"title":"Investigating social media users’ preferences of content and sourcing during a crisis","authors":"Heather Riddell","doi":"10.1177/20570473241254175","DOIUrl":null,"url":null,"abstract":"Crisis communication is not a linear communication occurrence as users seek out information from multiple sources and contribute their own opinions or frames to the discussion. This study focuses on a user-centered and public-oriented perspective of crisis communication on social media. The study investigated how users received and reacted to crisis communication messages from the media, organizations, and other users. A survey analyzed framed crisis communication consumption and examined source preferences for content and credibility during a crisis. Participants responded to crisis posts, determined overall source credibility, and indicated how they viewed crisis communication from other users. The results of this study indicate a needed shift in the role of media effects and an emphasis on credibility and reliance on organizational messages.","PeriodicalId":44233,"journal":{"name":"Communication and the Public","volume":null,"pages":null},"PeriodicalIF":1.2000,"publicationDate":"2024-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Communication and the Public","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/20570473241254175","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"COMMUNICATION","Score":null,"Total":0}
引用次数: 0
Abstract
Crisis communication is not a linear communication occurrence as users seek out information from multiple sources and contribute their own opinions or frames to the discussion. This study focuses on a user-centered and public-oriented perspective of crisis communication on social media. The study investigated how users received and reacted to crisis communication messages from the media, organizations, and other users. A survey analyzed framed crisis communication consumption and examined source preferences for content and credibility during a crisis. Participants responded to crisis posts, determined overall source credibility, and indicated how they viewed crisis communication from other users. The results of this study indicate a needed shift in the role of media effects and an emphasis on credibility and reliance on organizational messages.